Concierge DeliveryFor delivery within Manhattan and Brooklyn, we offer Toshis Concierge Delivery service. birds Returns are accepted on items (including sale items but excluding cosmetics, earrings, tights, hair clips, hair chignons and hair pins) within 15 days from the date of delivery. We collect personal information about you automatically when you: Information we collect about you from third parties: We collect and process your personal information on AWS servers in Australia when you: In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information. This Privacy Notice is designed to assist you in understanding how ZIMMERMANN USA Inc. (ZIMMERMANN, we, us our) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/us) (the Site), use the services we provide on the Site and in our stores (together, the Services). Gather broad demographic data for aggregate use for benchmarking and marketing. We collect this information so that we may: Track your purchases to confirm your eligibility on an annual basis.

If your ID cannot be verified it may result in your order being cancelled. Right to Erasure. For exchanged items ZIMMERMANN will cover the shipping cost, however, duties and taxes will be collected for the exchanged items as per our duties and taxes terms. If your order has already been processed, ZIMMERMANN accepts no responsibility for incorrect details entered. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Sales Tax:Currently, Sales Tax will only be applied to orders shipped to: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Washington. Inside chat service.

It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. To return your purchase take the item(s) you wish to return to a ZIMMERMANN Store, along with your confirmation email and all other paperwork and packaging included in your order. Free Express delivery for orders over $500. If you are a consumer in the State of Nevada, you may request to opt-out of our current or future sale of certain personal information.

You have the option to opt out of tracking by contacting Client Services. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. Toshi Concierge order changes can be emailed directly toclientservice@toshi.coor through Toshi live chat onwww.toshi.co. Once your order has been shipped a unique tracking number will be sent to your nominated email address. For all US orders, the ZIMMERMANN Online Store offers a Next Day delivery option at checkout. By clicking 'Submit' you accept the terms of our Privacy Policy. All returns are subject to the terms of our Returns Policy. The above policy only applies to the ZIMMERMANN Online Store. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded): Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Service Providers. This cookie helps us facilitate the Share This service on our Site. Log data. These are added to your order total in the checkout. hummingbird ZIMMERMANN is not liable for the loss of garments in return transit. We have disclosed your identifiers and internet activity information to companies that provide us with IT systems support. All new items following an in-store return will be subject to the Stores Return Policy. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Financial Record-Keeping. Toshi Concierge orders will arrive within the date and time slot chosen at Checkout. Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics. Enter a valid email address. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. Submit a Return RequestClick hereto submit an online return and follow the steps. We collect your personal information from social media and video sharing sites like Instagram, Facebook, Twitter, Pinterest, and YouTube. We also use a social media reporting tool, which provides us with user names and handles of our social media followers. ShoesTry on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website.

We collect this information so that we may: Measure and provide you with optimized targeted advertising. The store will not work correctly in the case when cookies are disabled.

You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests. This cookie is used to display personalized product recommendations.

On completion of this process you will receive an email confirming your return details. For the best experience on our site, be sure to turn on Javascript in your browser. For European users, please visit theEuropean Interactive Digital Advertising Alliance. These cookies are used in order to: (i) identify you as a prospect for our Services; (ii) deliver advertisements that are more relevant to you and your interests; (iii) limit the number of times you see an advertisement as well as (iv) help measure the effectiveness of the advertising campaign. Return items with ease online, or in store. Returns received without a request may take up to 30 days to be processed. Please include Opt-Out Request Under Nevada Law in the subject line and body of your message. 2. Advertising partners. Send your return to:Stellae International C/OZIMMERMANN 333 Smith StreetFarmingdale, NY 11735USA. All new items following an in store return will be subject to the In Store Purchases Policy detailed below. Zimmerman does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years. This Privacy Policy may be updated and changed from time to time. However, the information collected via the Facebook Pixel, on our website as well as other websites on which Facebook Pixel is installed, is also stored and processed by Facebook. This must be completed and sent to us with your return. You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CCPA. All in store returns will be subject to adherence of the Online Store Returns Policy detailed above. This request does not guarantee or secure you this item. If you register with the Zimmermann client database, your personal information will be managed by Zimmermann Wear Pty Ltd, an entity in the same corporate group. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forthhereor using the Google Analytics opt out browser add-onhere. Behavioral or Interest-Based Advertising Generally. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching. If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund. Contact Us. Express and International orders placed Monday to Friday are shipped within 24 hours. Corporate Reorganization. Analytics: Our service providers, including Google use cookies as part of their tools. These cookies allow our service providers and us to recognize and count the number of users of the Services, to see how users move around the Site, and how they engage with different functions, including usage statistics, when they are using the Services. You can track your order by clicking on the link provided in the Shipping email. Contact your local customs office to obtain your tax refund.

If a user engages with our content, their behavior on our Site is used to present them with targeted advertising based on their interests. We endeavour to ship all Same Day and Next Day deliveries within the specified service timeframe.

Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. How We Store And Protect Your Personal Information, How Long We Keep Your Personal Information, Your Choice With Respect To Your Personal Information, European Interactive Digital Advertising Alliance, http://www.networkadvertising.org/managing/opt_out.asp, http://www.google.com/policies/privacy/partners/. International:For returns sent by mail, use an express postal service to ensure your item is received within the accepted timeframe. Free returns on all US orders. For returns sent by courier, use a reputable courier company such as DHL Express International. A return request must be submitted to receive your refund within normal processing times. This charge is determined by your local customs authority and includes; 1. Shipments that are rejected by the receiver will result in the client incurring redirection fees. This is to ensure all items are delivered in the most secure and protected packaging available. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. ZIMMERMANN reserves the right to cancel any order after purchase. Our tape and tissue are also fully recyclable. Based on availability, your order may be delivered in packaging different to the option you selected at checkout. With Your Consent. If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below: 1. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. For legal purposes. While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items.

Googles ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available. Right to Access. Kids sizing is approximately age equivalent. This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. We may share your identifiers, commercial information, internet activity information, and inferences regarding the described categories of information within our corporate family, such as our subsidiaries or affiliates to the extent permitted by law. The California Consumer Privacy Act (CCPA), grants certain rights to California residents. 0P refers to our unique sizing for petite frames. Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Following the instructions at the bottom of our Newsletter communications, Login to your online account to manage our marketing communications.

Create an account with us. By clicking 'Submit' you accept the terms of our Privacy Policy. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. Our employees and agents are obliged to treat any personal information held by us confidentially. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. You can review the collection and use of this information or opt out of Rakutens collection of your personal informationhere. We will notify you and request consent before you provide the personal information, or before the personal information you have already provided is used or shared for such purpose. All deliveries must be signed for.

We share this information in order to perform marketing activities and back in stock notifications, conduct surveys, validate your employment application, deliver your order, notify you with updates regarding your order, and trouble shooting. We may obtain information about you as a result of authentication or identity checks (for example you may be asked to identify yourself when you pick up your purchase in store). For international returns state on the outside of your parcel that this is a return to shipper and note the original tracking number. However, you can submit a request to opt-out of future sales, as defined by Nevada law, by contacting us at toclientservices.us@zimmermann.com. Right to Non-Discrimination. For details on how we use cookies. This website uses Cookies to enhance your browsing experience, through the collection of your browsing behaviour and other network information. Apply for employment. Email clientservice@toshi.coor click on the Contact Us button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. The Facebook Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. The legal basis for this is our legitimate interest in carrying out or business operations efficiently. Right to Restrict Processing. Your Toshi assistant will wait while you decide. This cookie stores the visitor id which will be used by the Facebook Pixel. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase.

Below are some more specific reasons we would retain some data for longer periods of time: Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. You have the right to ask us to restrict the processing of your personal information in certain circumstances. Style the dress with the Chisel Toe Ballerina or wear with the Butterfly Patchwork Bootie and Buckled Thin Belt to your next long lunch. This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately. Items returned outside their respective period will not be accepted. Right to Deletion. ZIMMERMANN Outlets, and Head Office are excluded. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. Should you wish to change this you can reach out to our Client Services team here. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. Items returned outside this period will not be accepted. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. Sale prices are valid in American stores only and online within North America, Central America, Caribbean and South America.