This company is undergoing changes and customer service is not available to help after SEVERAL attempts to open a ticket and kept closing ticket. The live view comes up fast and I havent had any connection issues yet. Developers can show information here about how their app collects and uses your data. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. I want to gradually fade through colors to match the changing colors of sunrise & sunset. Then sent an email saying the ticket had been idle for 4 days and would be closed I tried two more times submitting a request for warranty return. AutoSounds Car Stereo1024 De La Vina St, Santa Barbara, California 93101Coordinate: 34.42013, -119.70478Phone: (805) 962-6111 (sbautosounds.com), 6. inCarBite2630 Strozier Ave, El Monte, California 91733Coordinate: 34.06004, -118.04949Phone: 85226356877 (www.inCarBiteStore.com). Eventually the system was made workable, with remote viewing activated. Well guide you through the process. I had a monthly fee for cloud recording of the camera. This is great! After significant difficulty the system was made workable. surveillance They still have not fulfilled my request. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. LearnMore, English, Arabic, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Greek, Hausa, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Javanese, Kashmiri, Kazakh, Kinyarwanda, Korean, Laotian, Latvian, Lithuanian, Macedonian, Malay, Marathi, Mongolian, Nepali, Norwegian Bokml, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese. For the price, these are above and beyond what I thought they should be.. 
And our technicians would be glad to assist you. I want this charge refunded as they are not providing with me any services and have no intention too. Best Regards, LaView Support Team.
2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.
Then they close out my ticket for addressing the issue. I was asking for it to be replaced. On 10/11/20, I was again billed for service that I had cancelled. Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night. I haven't received a email back since. They would give me an initial reply, then ignore me, close that ticket. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. zosi security camera systems clear Ended up getting a replacement set sent to me and had to send the originals back. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. cctv sign premises under surveillance safety security rigid plastic signs code pittman If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. arlo startus ogen slinkse sensors No effort on my part to correct the problem has been successful. Then one day they went offline and I couldn't get them to work anymore. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So I contacted them in regards to this issue via email on there website. They charge a 39.99 fee for this product. this device may not cause harmful interference. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. intercom prewired storey
I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again. automation alarm state I would also like my payment information to be taken off of auto draft, because there are no services provided. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. They replied to my request for return. (The consumer indicated he/she DID NOT accept the response from the business.) After one week wait time no response has been received from the messages.
Love these. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. The camera is no longer working. dome camera 1080p sdi ir infrared visit security Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. My wife doesn't like it. Narrative535 Mission St, San Francisco, California 94105Coordinate: 37.78898, -122.39829(getnarrative.com), 5. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. It is not possible to make contact with the company. Device sharing: one tap to share devices with family members5.
I have tried to call their customer service to speak with someone in technical support over and over again. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. Then most of the system settings needed to be confirmed or reset. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. adt cameras So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. 12 cameras installed on apartment building for security reasons. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. adt Their tech support people asked me to try a few things for trouble shooting. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. I am satisfied I at least got something instead of nothing. I have these cameras for a couple of years, had an issue that made them go off line and now am unable to get back online since their customer service department DOES NOT RETURN CALLS and the only way i got through to them is by email and their response is "since we have not heard from you we ARE CLOSING your ticket even after i responded to their email with their request for documentation. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. Their web site shows it waiting for a reply from me . but I have replied since their last email, with no response from them. On completion of this procedure no cameras are working. A visit to the base unit revealed that a new password was required. I want to like it, but I can't. dsc security We would very much like to help but I am afraid this is all we can do for you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A few months ago one camera died. laview motion activated Wish you the best. Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! Per their website, this camera has/had a 2 year warranty. In fact, never, for the entire time I owned the system not one email support request out of many has been answered. This worked for another few months then suddenly the entire system stopped being accessible online. alarm systems wireless system installation My only gripe is that the alerts page only shows you a screenshot and time. The software says incorrect camera password. BBB Business Profiles are subject to change at any time. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. I cannot use my mobile version of the software. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. I want them to send the replacement doorbell camera.
Connect your LaView IP Camera to the Internet2. The communication is only via email that seems to back and forth with no results in addressing this issue. It was okay until the Amazon ads started. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. It just takes you to the live view. Even with low detection I still get human alerts all night long. Still, I could not get the camera to function. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months.
The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. WHAT CAN I DO IF THE CAMERA STOPPED WORKING? I am not requesting a refund, I just want to have the camera replaced. dvr You can scrub through the local recording with ease. You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1. Many calls to Technical Support were required, and included many hours of frustration and grief. surveillance I left all my info but never got a return call. Made several attempts and now want to give up and find something else to secure my home. The company has finally responded to me and refunded my money and cancelled my account. I recently had a camera that lost video feed. The camera is no longer working. International Association of Better Business Bureaus. We can surely help you find the best one according to your needs. The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. i will have more info upon request, such as documentation and emails. I'm interested in safety not buying product. I e-mailed company again today 9/15/20 and still no response back, refund of service fee for cancelled account for 10/11/20 and e-mail confirming that account has been cancelled. Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Worst if it's raining. I comes with a 2 year warranty on entire system against malfunctions. The replacement has never been sent. You only get 1 square to block detection zones. 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Acesss your camera from anywhere in the world3. Either have one pointed at your front entrance or even just around the house to make sure everyone and everything is safe and secure. Wired connection so no charging and Batts. I intiated a E-mail with customer support on 9/11. Best Regards, LaView Support Team. We are on our way to fix it. My camera quit working on 9/11. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! this device must accept any interference received, including interference that may cause undesired operation. Because I'm guessing they have something in their cameras that make them like a one use type of deal. 1. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. For more information, see the developers privacy policy. Pros- very quick to live feed if you have svc. ***** *******. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! We can surely help you find the best one according to your needs. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. Reference number 92192 was assigned to my case. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. How am I suppose to watch my camera when I get a notification to see what's at my door or in the yard when ads are interrupting ? The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. Looking forward to your reply and help further, wish you a very good day! https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. verizon This case can be closed. I had contacted customer service to assist me. After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" . I am now stuck with a $***** video surveillance system that is useless. lutron Set the second set up just fine. We can leave and know that things will be ok. This app is great for just being 6 months old. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? Please tell us if there is anything we can help with. As of 8/27/2020 no replacement has been sent. He loves the fact that hes safe when Im just down the hall or down the street. adt This device complies with Part 15 of the FCC Rules. Contacted them, all of the same "troubleshoot" they told me to do i did MULTIPLE times and it still didn't work. Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. They said they need even more time for processing Hello *******, Greetings from LaView Support Team.
It is perfect for home,office,business and all! No amount of rebooting or resetting the base unit or internet router could avoid the new password. If you live alone or with a family. There is only a voicemail that picks up each time. BBB Business Profiles generally cover a three-year reporting period. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. So they contacted me back via email. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. Then when you click on it, it doesnt take you to playback that section of the local recording. As a matter of policy, BBB does not endorse any product, service or business. Several messages and an email were sent. Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4.
I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. My order number is #*********. Compare and book now! wire camera system security surveillance I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark!
And our technicians would be glad to assist you. I want this charge refunded as they are not providing with me any services and have no intention too. Best Regards, LaView Support Team. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Then they close out my ticket for addressing the issue. I was asking for it to be replaced. On 10/11/20, I was again billed for service that I had cancelled. Ultimately the human detection alert when there's no human is highly annoying all the time, especially at night. I haven't received a email back since. They would give me an initial reply, then ignore me, close that ticket. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. zosi security camera systems clear Ended up getting a replacement set sent to me and had to send the originals back. I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. cctv sign premises under surveillance safety security rigid plastic signs code pittman If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. arlo startus ogen slinkse sensors No effort on my part to correct the problem has been successful. Then one day they went offline and I couldn't get them to work anymore. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So I contacted them in regards to this issue via email on there website. They charge a 39.99 fee for this product. this device may not cause harmful interference. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! The developer, LaView Eagle-Eye Technology Inc, indicated that the apps privacy practices may include handling of data as described below. intercom prewired storey 
I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again. automation alarm state I would also like my payment information to be taken off of auto draft, because there are no services provided. Or check the FAQ section for more troubleshooting steps, Ensure the camera is placed as close to the router as possbile, Ensure camera is powered on and the indicator is blinking rapidly before scanning the QR code, Ensure you are using the correct APP ( LaView), Ensure the camera is scanning the QR code on the phone in the correct way, If the above steps doesnt help, reset the camera and start pairing again, Check if WIFI password or router is changed. They replied to my request for return. (The consumer indicated he/she DID NOT accept the response from the business.) After one week wait time no response has been received from the messages.
Love these. LaView sent me two other model surveillance cameras to replace the one I had been trying to have them replace. The camera is no longer working. dome camera 1080p sdi ir infrared visit security Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team. My wife doesn't like it. Narrative535 Mission St, San Francisco, California 94105Coordinate: 37.78898, -122.39829(getnarrative.com), 5. WHAT CAN I DO IF I CANNOT RECEIVE NOTIFICATIONS? If the network does not meet this requirement, the Live view stream will be downgraded to SD automatically. It is not possible to make contact with the company. Device sharing: one tap to share devices with family members5.
I have tried to call their customer service to speak with someone in technical support over and over again. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply. Then most of the system settings needed to be confirmed or reset. The seconds it takes to skip through ads is more than enough time for someone to cause irreversible damage to property or harm someone. adt cameras So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. 12 cameras installed on apartment building for security reasons. Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App. adt Their tech support people asked me to try a few things for trouble shooting. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. I am satisfied I at least got something instead of nothing. I have these cameras for a couple of years, had an issue that made them go off line and now am unable to get back online since their customer service department DOES NOT RETURN CALLS and the only way i got through to them is by email and their response is "since we have not heard from you we ARE CLOSING your ticket even after i responded to their email with their request for documentation. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. Their web site shows it waiting for a reply from me . but I have replied since their last email, with no response from them. On completion of this procedure no cameras are working. A visit to the base unit revealed that a new password was required. I want to like it, but I can't. dsc security We would very much like to help but I am afraid this is all we can do for you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A few months ago one camera died. laview motion activated Wish you the best. Product Issues Customer Service Issues Ethics Issues They charge a 39.99 fee for this product. I think the ONLY thing that is even semi bad is the sound quality but even thats pretty good for the price.. the view is pretty great and the fact you get 2 cameras and you can move them up and down and in a 360 circle using your phone is PERFECT! Per their website, this camera has/had a 2 year warranty. In fact, never, for the entire time I owned the system not one email support request out of many has been answered. This worked for another few months then suddenly the entire system stopped being accessible online. alarm systems wireless system installation My only gripe is that the alerts page only shows you a screenshot and time. The software says incorrect camera password. BBB Business Profiles are subject to change at any time. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. I cannot use my mobile version of the software. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. I want them to send the replacement doorbell camera.
Connect your LaView IP Camera to the Internet2. The communication is only via email that seems to back and forth with no results in addressing this issue. It was okay until the Amazon ads started. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. I am so sorry for such a long process for the cloud service case, we've confirmed with the accounting team about your case. It just takes you to the live view. Even with low detection I still get human alerts all night long. Still, I could not get the camera to function. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank. We've gone through the tickets you submit in our system and found out you've requested a cancellation for the 'Drive Subscription'. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months.
The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. That was a week ago, I sent another email 2 days ago trying to get a response, I got nothing. WHAT CAN I DO IF THE CAMERA STOPPED WORKING? I am not requesting a refund, I just want to have the camera replaced. dvr You can scrub through the local recording with ease. You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1. Many calls to Technical Support were required, and included many hours of frustration and grief. surveillance I left all my info but never got a return call. Made several attempts and now want to give up and find something else to secure my home. The company has finally responded to me and refunded my money and cancelled my account. I recently had a camera that lost video feed. The camera is no longer working. International Association of Better Business Bureaus. We can surely help you find the best one according to your needs. The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. i will have more info upon request, such as documentation and emails. I'm interested in safety not buying product. I e-mailed company again today 9/15/20 and still no response back, refund of service fee for cancelled account for 10/11/20 and e-mail confirming that account has been cancelled. Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Worst if it's raining. I comes with a 2 year warranty on entire system against malfunctions. The replacement has never been sent. You only get 1 square to block detection zones. 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Acesss your camera from anywhere in the world3. Either have one pointed at your front entrance or even just around the house to make sure everyone and everything is safe and secure. Wired connection so no charging and Batts. I intiated a E-mail with customer support on 9/11. Best Regards, LaView Support Team. We are on our way to fix it. My camera quit working on 9/11. I recommend 500% that is - review for the 2 LaView WiFi cameras for like $40 for the pair! this device must accept any interference received, including interference that may cause undesired operation. Because I'm guessing they have something in their cameras that make them like a one use type of deal. 1. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. For more information, see the developers privacy policy. Pros- very quick to live feed if you have svc. ***** *******. I love how you can set it to notify movement and sounds it detects and its even cooler that you can set the movement detector to humans only so that if your dog walks by it does not wake you up or disturb you! We can surely help you find the best one according to your needs. We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. Reference number 92192 was assigned to my case. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. How am I suppose to watch my camera when I get a notification to see what's at my door or in the yard when ads are interrupting ? The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. Looking forward to your reply and help further, wish you a very good day! https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. I want to love this Wake-Up Sunrise Clock but Im leaning towards returning it simply because of this epic failure of an app. verizon This case can be closed. I had contacted customer service to assist me. After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" . I am now stuck with a $***** video surveillance system that is useless. lutron Set the second set up just fine. We can leave and know that things will be ok. This app is great for just being 6 months old. WHAT CAN I DO IF I RECEIVE TOO MANY NOTIFICATIONS? Please tell us if there is anything we can help with. As of 8/27/2020 no replacement has been sent. He loves the fact that hes safe when Im just down the hall or down the street. adt This device complies with Part 15 of the FCC Rules. Contacted them, all of the same "troubleshoot" they told me to do i did MULTIPLE times and it still didn't work. Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. You can try to dialing this number: (626) 898-4988 - or find more information on their website: 18738 San Jose Ave., City of Industry, California 91748. They said they need even more time for processing Hello *******, Greetings from LaView Support Team.
It is perfect for home,office,business and all! No amount of rebooting or resetting the base unit or internet router could avoid the new password. If you live alone or with a family. There is only a voicemail that picks up each time. BBB Business Profiles generally cover a three-year reporting period. These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. So they contacted me back via email. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. Then when you click on it, it doesnt take you to playback that section of the local recording. As a matter of policy, BBB does not endorse any product, service or business. Several messages and an email were sent. Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4.
I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. My order number is #*********. Compare and book now! wire camera system security surveillance I keep coming back to add more but the NIGHT VIEW is soooo clear too I was impressed at how good you could see each room in the dark!
