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Since they have redone that store the people they hire just plain SUCK. Unsubscribe at any time. I then made my way through the entry doors, HVAC stuff, tools, lawn and garden, windows, insulation, then outside and looked at their yard maintenance stuff and chemicals, and still, NOT ONE PERSON stopped me and asked if I had any questions, NOT ONE PERSON even looked my way!!!
Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. After 9 weeks and numerous phone calls to Small Engine Specialists, it was obvious they were't in a hurry to fix our merchandise, the warranty by this time had expired on the weed trimmer. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS. He was very knowledgeable and even went as far as to look up the upcoming truck deliveries and found out which truck would have more and when it would be arriving. I went to get a new one and that one cracked too. So I decided because it was the last one and my fish needed it I was going to try and price match to the local PetSmart! They are a huge store with lots of goods but they lack the most important item in their store and that's a heart.
So we drove home and came all the way back same day on a Saturday afternoon. I ended up ordering it from another company. He finally assured us that all doors would arrive by 6/15. kem chlorine lb pool tabs tex tek tablets chlorinating inch My response - "Whose fault is that?!". Unfortunately, when I did arrive at the store within two weeks to pick up my order I was sent to three different places in the store before I was told it was not there and they had no way to get one because it was discontinued.
Since this is lighting, I don't feel safe putting any of these lights in my home.
So my jaw hits the ground and I go out to Port Huron. The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." We lined up our installers/carpenters to pick them up but were given only 6 doors. The roof was a sheet of ICE. They could not give me money back only in store credit. Dont shop there. I am wondering why they did not see or check the number of the item. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work". But it can get really noisy with the music sometimes which I do not like. I also had other valuable equipment I needed covered as well. Since Menards was holding our money hostage, we had no choice but to take the $50 loss, but this will be the last of our money that they will ever see. I got a return approved, they were to pick up in 2 days. culator chlor chlorinating hgh 2602 lyr My site location is 35 miles from my current location, meaning I drive a 70 miles each time to go there. Unsubscribe easily. So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan. After 5 more days we get a text about arrival of doors. Nobody could definitively tell us the status of the doors. 
I've owned businesses before, and wouldn't be caught dead selling this low-end garbage unless I owned a dollar tree and it was expected to be low-quality crap for a buck. menardc menards So I had to run out and get a special drill bit and drill every hole.
A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. that all doors are in.
I replied and let them know that he needs to read fine print as I can't return it. The only person that was genuinely nice and greeted me (and this was probably out of boredom) was the cashier. This is the worst. Managers. When I asked if they would price match it the lady at customer service was rude and I sat in line for twenty minutes while other customers sat in line as well! flocculants clarifier clarifiers
These guys wanted me to take the roof off and bring back the panels for inspection instead of looking at the ** pictures on my phone. shock chlorine pool liquid case chemicals Never shop there, Be the first one to find this review helpful. First load of materials came and not only were all the studs the wrong length, but garage doors were not included.
We purchased a power washer. I can't help you.". I asked for specific lighting from a Menards store (which they even have on their website). Nevertheless, the staff are really good. pool swimming chemical opening spring start rx clear pools kit kits gallon I now have to boycott. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. Then, he pulled hismore, Serving Johnsburg and the Surrounding Area, company to renovate our pool which serves our 491 unit community. I attempted to have a conversation with him and he did not seem interested in helping me in any way. 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." There is no phone number or email available to the customers that I could speak with. $100.00 for delivery. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. Crazy! At 1205 I called to see where they were. Sorry mam." But I'm sitting here looking at some of these screws that are also suppose to be speckled, and few had speckles and most were just a sold color and maybe 1 spec. I was super angry because even though I showed them the website they still wouldnt price match it!
His only response is that it was out of his hands and he didn't know the whereabouts of the doors. In the meantime I was looking at another set of climbing sticks and he looked up the price and told me the box I had in my cart was X price.
I did go back to the paint department at the end of my journey, I saw a few garage floor epoxy kits on clearance for a very nice price, so I picked up two of them. I am an Architect and it's normal that there maybe a day or 2 day or even a week delay but I have yet to see such gross delays. phosphate clarifier algae 16oz At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight. After reading the reviews, I now know why they sent the wrong. Look the other reviews about this company. Once that store closed, we decided to try the new store in the area. So manager tells me TY for my patience. Most stores have management, (loosely used term) that is filled by people that are too young to know of or understand what good customer service is. Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. She said it was self-check. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off. For more information about reviews on ConsumerAffairs.com please visit our
I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil.
I asked the young tall ** guy in the department, and although he was polite and tried to help, all he did was the same thing I could have done, read and examined all the products to see what the labels said!
MENARDS IS CORRUPT, THEY ARE LOSERS. MENARDS IS RAN BY THIEVES AND HATE AMERICA. A link has directed you to this review. I mean seriously, these people are freaking idiots and what the hell good is the warranty to the roof, if I'm paying for the repairs and doing them??? Go to Home Depot. This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. I usually go to Menards Men Falls, Wisc. Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. Menards stood behind the warranty/took the merchandise that didn't work & replaced it with new merchandise. Soon thereafter, I get a letter from American Standard the manufacturer of the toilets telling me that their warranty does not cover installations and as a customer courtesy they were going to send me a $25 Menards gift card.
Whats their is they didnt even try to make us happy. Menards has lost me as a customer at all of their local locations as a result of the incompetence, lies and misrepresentations provided from their various stores. We just want to return the thing and get a different one!!!
I called them and they reordered the door, it was wrong, too. The size was stated to be 18" X 18".
I said, "Just a simple price adjustment please." Their record keeping is awful. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. Sales manager don't know whats happening in receiving and the manager has no grip over anything. If this keeps on I don't see how they are going to survive amongst their competitors.
Seriously, NOT ONE! The Wixom person gave me the name of Roland to reach out to. The product is poor, like sawdust. So I argued they should give me an extra cap/or part of a cap to match 2', the paint repair kit, and a reimbursement for the 3 drills bit I had to buy for the self tapping screws. When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. 15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. Our content is intended to be used for general information purposes only. I wrote Ray back and told "Ray" we again want a manager and how this is not good business. Well after standing there in line for 30 minutes, I get someone and end up asking for the manager, because it was obvious he was clueless. I called Menards to find out where to take them to be fixed. The rep said, "He's at lunch. Menards told me to submit an installation Complaint Form to their corporate office. When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. (Why then would that have been a suggestion after the fact)? Service on returns at the Garden City, Ks store. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! The store employees claim they also dont have direct phone contact with the main office either!). We ordered all our house interior doors at Menards on 5/19. He used exclamation point and was rude. More often than not, an extended warranty is purchased with major products. Another false alarm since they had no clue as to the status of the doors and had not bothered to check. I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw. If ya want ya can return it or exchange it."
Hose cracked within 24 hours. I hope Amazon takes them out. No one other than the cashier who was nice said Hello and Thank you. antifreeze rv fvp menards marine gallon submersible thermoplastic sump electric gpm sucker dishonest means. Buyer beware unless you are willing to go through extreme grief and aggravation. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. menards How can it be 7 days that gives you no time to even try it or anything. A kid visiting my house yelled in pain when she tried to open the door. So I'm a contractor, but this was for myself! They don't care. I understand it's important for businesses to offer an array of price ranges and those low prices often include lower-quality products from China; however, there has to be a line drawn when a mass percentage of the products have issues such as pieces broken, missing, etc. Menards is worse.
Issue #3 - The guy behind the counter assured me I had enough cap and assured me with multiple associates that there was enough for overlap. evaporated But the cashier turned to chat with the other cashier.
pool liquid chlorine shock gallon pro hypochlorite sodium grade Unsubscribe easily. As one could imagine, I will be spending a lot of money but definitely NOT with Menards. I frankly don't know how they manage. But thats not their fault. Copyright 2022 Consumers Unified LLC.
I said, "It's not on the receipt and two of your employees here said 30 days We just drove home and back again to clear this up based on your employees' direction." So I'm like well ** I stood here for an hour another 10 minutes won't hurt, it was a 40 minute wait. We have absolutely no recourse but to grin and bear it.
I only wish I had gone online to see all the negative feedback about them on the various websites. Filled out accident report and they refused to pay the measly $200 it would have cost to fix Gonna lose a lot more than that because my family and I refuse to shop there anymore!!! Thank you Liz. When I spoke with the manager on the floor about this she had a crappy attitude also. It is shameful that companies have to make money by. Door construction is also very poor. I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. Sign up to receive our free weekly newsletter. Had them delivered. Therefore it is not actually that size. pool clarifier water super 32oz sealer menards sealers I needed this roof to cover my skid steer and multiple attachment before winter came that was came in late August, to protect not just from the elements, but critters that love to make homes and food in the oddest of places. I had to wait on hold over 30 minutes to get to talk to a person there. Adding a business to Yelp is always free. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Menards on 6-15 today and the customer service was horrible. Figured Menards would give me some matching paint and it was covered under warranty. The representative there told me that this was the maximum compensation that they would provide.
Regardless I had to still put them up cause I was out of time. I'm sticking to Lowe's. I don't need that garbage, I won't tolerate it, and I certainly will NEVER EVER shop there or recommend anyone shop there. Bottom line I could've saved a small fortune and bought the plain jane steel roof screws and save myself from buying the drill bit.
Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. The framework was up in July for the building and have been waiting for the roof to come in since then.
And second yes we used it because thats why we bought it not for it to just sit there!!! The delivery is very very late. Then 2 days later they decide to "try" it - it was fine in and out. I apologized to the people in line and expressed that this is poor customer service!!! This door is a lemon, an accident waiting to happen. Website showed a picture and a description stating shape, size, material item was made of and price.
He proceeded to push door into bed and damaged tailgate.
She smirked and replied, "Well sorry. We were told the rest would come later. Zero information, zero customer service, zero help, zero warranty, and just expensive junk. Cashiers act like they are in high school. So my better half piped up and asked for a manager. The people at the PRO desk and complete and utter idiots, every time I ask them question, it's "I don't know," "I don't know," "Let me check what it says on the site," and they read me word for word the description like I haven't done that. I finally asked her if she was going to bag. I proceeded to go into the store and tell the manager the problem. How do I know I can trust these reviews about Menards? So I said, "You have to be kidding me. So I carried all the roof (3 pieces at a time) from my covered van through the woods, through the creeks cold current, through mud, up hills, to where it needed to be. Do not buy anything from these liars. Menards has seen the last of us as a customer, due to their unethical practices.
Ordered a plastic dome shaped grate for a drain in my yard. 16 7/8 X 16 7/8. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. Said he was sorry and would swap out 9 bag for me.
Their only response is that it, "Is out of our hands". So 19 days after purchase we were at the same store shopping in Taylor MI (new store). I will never shop Menards and stick with Lowe's and Home Depot. This form, the requested pictures, the receipt, an estimate showing the cost of the reinstallation all had to be sent to their main office in Wisconsin via snail mail.
He'll be with me in a few minutes. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation. I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. So that means its 3000' for a round trip to carry one item to where my construction site is. This store just recently opened." Good service and conversation about our pool and current issues. After leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break. After waiting almost 3 weeks for a response to my submission sent by certified mail since I wanted to be sure this was received, I get a letter in the mail from Menards telling me that they forwarded a copy of my complaint to American Standard who made my Eljer toilet. WORST, WORST, WORST customer service. The glass is supposed to be e-rated but obviously is not.
Since they have redone that store the people they hire just plain SUCK. Unsubscribe at any time. I then made my way through the entry doors, HVAC stuff, tools, lawn and garden, windows, insulation, then outside and looked at their yard maintenance stuff and chemicals, and still, NOT ONE PERSON stopped me and asked if I had any questions, NOT ONE PERSON even looked my way!!!
Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. I went to Menards in Holland, OH last night to start getting prices and to really see what they have (products) and if anything would be useful for me and also to get ideas. After 9 weeks and numerous phone calls to Small Engine Specialists, it was obvious they were't in a hurry to fix our merchandise, the warranty by this time had expired on the weed trimmer. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS. He was very knowledgeable and even went as far as to look up the upcoming truck deliveries and found out which truck would have more and when it would be arriving. I went to get a new one and that one cracked too. So I decided because it was the last one and my fish needed it I was going to try and price match to the local PetSmart! They are a huge store with lots of goods but they lack the most important item in their store and that's a heart.
So we drove home and came all the way back same day on a Saturday afternoon. I ended up ordering it from another company. He finally assured us that all doors would arrive by 6/15. kem chlorine lb pool tabs tex tek tablets chlorinating inch My response - "Whose fault is that?!". Unfortunately, when I did arrive at the store within two weeks to pick up my order I was sent to three different places in the store before I was told it was not there and they had no way to get one because it was discontinued.
Since this is lighting, I don't feel safe putting any of these lights in my home.
So my jaw hits the ground and I go out to Port Huron. The lady said "I've never heard of those kinds of lighting - you won't find it here - and probably won't find it anywhere else." We lined up our installers/carpenters to pick them up but were given only 6 doors. The roof was a sheet of ICE. They could not give me money back only in store credit. Dont shop there. I am wondering why they did not see or check the number of the item. Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work". But it can get really noisy with the music sometimes which I do not like. I also had other valuable equipment I needed covered as well. Since Menards was holding our money hostage, we had no choice but to take the $50 loss, but this will be the last of our money that they will ever see. I got a return approved, they were to pick up in 2 days. culator chlor chlorinating hgh 2602 lyr My site location is 35 miles from my current location, meaning I drive a 70 miles each time to go there. Unsubscribe easily. So a week or 2 later I went to the Menards, closer to my home instead of the job site, New Baltimore, Michigan. After 5 more days we get a text about arrival of doors. Nobody could definitively tell us the status of the doors. 
I've owned businesses before, and wouldn't be caught dead selling this low-end garbage unless I owned a dollar tree and it was expected to be low-quality crap for a buck. menardc menards So I had to run out and get a special drill bit and drill every hole. 
A few hours later I received an email from the local store manager advising my order would not be in until 4/16/18. that all doors are in.
I replied and let them know that he needs to read fine print as I can't return it. The only person that was genuinely nice and greeted me (and this was probably out of boredom) was the cashier. This is the worst. Managers. When I asked if they would price match it the lady at customer service was rude and I sat in line for twenty minutes while other customers sat in line as well! flocculants clarifier clarifiers
These guys wanted me to take the roof off and bring back the panels for inspection instead of looking at the ** pictures on my phone. shock chlorine pool liquid case chemicals Never shop there, Be the first one to find this review helpful. First load of materials came and not only were all the studs the wrong length, but garage doors were not included.
We purchased a power washer. I can't help you.". I asked for specific lighting from a Menards store (which they even have on their website). Nevertheless, the staff are really good. pool swimming chemical opening spring start rx clear pools kit kits gallon I now have to boycott. Purchased a special order speckled roof, matching cap, and paid the extra money for the matching color of the speckled self tapping screws Port Huron Michigan. Then, he pulled hismore, Serving Johnsburg and the Surrounding Area, company to renovate our pool which serves our 491 unit community. I attempted to have a conversation with him and he did not seem interested in helping me in any way. 24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." There is no phone number or email available to the customers that I could speak with. $100.00 for delivery. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. Crazy! At 1205 I called to see where they were. Sorry mam." But I'm sitting here looking at some of these screws that are also suppose to be speckled, and few had speckles and most were just a sold color and maybe 1 spec. I was super angry because even though I showed them the website they still wouldnt price match it!
His only response is that it was out of his hands and he didn't know the whereabouts of the doors. In the meantime I was looking at another set of climbing sticks and he looked up the price and told me the box I had in my cart was X price.
I did go back to the paint department at the end of my journey, I saw a few garage floor epoxy kits on clearance for a very nice price, so I picked up two of them. I am an Architect and it's normal that there maybe a day or 2 day or even a week delay but I have yet to see such gross delays. phosphate clarifier algae 16oz At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight. After reading the reviews, I now know why they sent the wrong. Look the other reviews about this company. Once that store closed, we decided to try the new store in the area. So manager tells me TY for my patience. Most stores have management, (loosely used term) that is filled by people that are too young to know of or understand what good customer service is. Regardless, I put everything I had up and was done and it snowed 5 days later with the major temp drop. They instructed us to take them to Small Engine Speciality in either Peoria or Washington, Illinois. She said it was self-check. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off. For more information about reviews on ConsumerAffairs.com please visit our
I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil.
I asked the young tall ** guy in the department, and although he was polite and tried to help, all he did was the same thing I could have done, read and examined all the products to see what the labels said!
MENARDS IS CORRUPT, THEY ARE LOSERS. MENARDS IS RAN BY THIEVES AND HATE AMERICA. A link has directed you to this review. I mean seriously, these people are freaking idiots and what the hell good is the warranty to the roof, if I'm paying for the repairs and doing them??? Go to Home Depot. This company has dozens and dozens of complaints, we purchase a lawn mower out the box, turn out to be used with missing parts, will not run. I usually go to Menards Men Falls, Wisc. Now the latest excuse is that MasterCraft (the manufacturer) have run out of raw material. Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. Other than the ** guy, heavier ** guy (both of whom I initiated the conversation) and the cashier, probably 15-20+ employees walked right past me for well over an hour. Menards stood behind the warranty/took the merchandise that didn't work & replaced it with new merchandise. Soon thereafter, I get a letter from American Standard the manufacturer of the toilets telling me that their warranty does not cover installations and as a customer courtesy they were going to send me a $25 Menards gift card.
Whats their is they didnt even try to make us happy. Menards has lost me as a customer at all of their local locations as a result of the incompetence, lies and misrepresentations provided from their various stores. We just want to return the thing and get a different one!!!
I called them and they reordered the door, it was wrong, too. The size was stated to be 18" X 18".
I said, "Just a simple price adjustment please." Their record keeping is awful. I started waiting at 8 am, by 2 I wondered, by 6 at night I was mad, by 8:30 now at night. Sales manager don't know whats happening in receiving and the manager has no grip over anything. If this keeps on I don't see how they are going to survive amongst their competitors.
Seriously, NOT ONE! The Wixom person gave me the name of Roland to reach out to. The product is poor, like sawdust. So I argued they should give me an extra cap/or part of a cap to match 2', the paint repair kit, and a reimbursement for the 3 drills bit I had to buy for the self tapping screws. When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. 15'*30' structure with a 5 pitch roof, 6" overhang on the left and right side and zero overhang toward both gables. Our content is intended to be used for general information purposes only. I wrote Ray back and told "Ray" we again want a manager and how this is not good business. Well after standing there in line for 30 minutes, I get someone and end up asking for the manager, because it was obvious he was clueless. I called Menards to find out where to take them to be fixed. The rep said, "He's at lunch. Menards told me to submit an installation Complaint Form to their corporate office. When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. (Why then would that have been a suggestion after the fact)? Service on returns at the Garden City, Ks store. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! The store employees claim they also dont have direct phone contact with the main office either!). We ordered all our house interior doors at Menards on 5/19. He used exclamation point and was rude. More often than not, an extended warranty is purchased with major products. Another false alarm since they had no clue as to the status of the doors and had not bothered to check. I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw. If ya want ya can return it or exchange it."
Hose cracked within 24 hours. I hope Amazon takes them out. No one other than the cashier who was nice said Hello and Thank you. antifreeze rv fvp menards marine gallon submersible thermoplastic sump electric gpm sucker dishonest means. Buyer beware unless you are willing to go through extreme grief and aggravation. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. menards How can it be 7 days that gives you no time to even try it or anything. A kid visiting my house yelled in pain when she tried to open the door. So I'm a contractor, but this was for myself! They don't care. I understand it's important for businesses to offer an array of price ranges and those low prices often include lower-quality products from China; however, there has to be a line drawn when a mass percentage of the products have issues such as pieces broken, missing, etc. Menards is worse.
Issue #3 - The guy behind the counter assured me I had enough cap and assured me with multiple associates that there was enough for overlap. evaporated But the cashier turned to chat with the other cashier.
pool liquid chlorine shock gallon pro hypochlorite sodium grade Unsubscribe easily. As one could imagine, I will be spending a lot of money but definitely NOT with Menards. I frankly don't know how they manage. But thats not their fault. Copyright 2022 Consumers Unified LLC.
I said, "It's not on the receipt and two of your employees here said 30 days We just drove home and back again to clear this up based on your employees' direction." So I'm like well ** I stood here for an hour another 10 minutes won't hurt, it was a 40 minute wait. We have absolutely no recourse but to grin and bear it.
I only wish I had gone online to see all the negative feedback about them on the various websites. Filled out accident report and they refused to pay the measly $200 it would have cost to fix Gonna lose a lot more than that because my family and I refuse to shop there anymore!!! Thank you Liz. When I spoke with the manager on the floor about this she had a crappy attitude also. It is shameful that companies have to make money by. Door construction is also very poor. I asked that same ** guy if there was a way they could add some black paint to them and he said no, but did try to offer some advice. Sign up to receive our free weekly newsletter. Had them delivered. Therefore it is not actually that size. pool clarifier water super 32oz sealer menards sealers I needed this roof to cover my skid steer and multiple attachment before winter came that was came in late August, to protect not just from the elements, but critters that love to make homes and food in the oddest of places. I had to wait on hold over 30 minutes to get to talk to a person there. Adding a business to Yelp is always free. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Menards on 6-15 today and the customer service was horrible. Figured Menards would give me some matching paint and it was covered under warranty. The representative there told me that this was the maximum compensation that they would provide.
Regardless I had to still put them up cause I was out of time. I'm sticking to Lowe's. I don't need that garbage, I won't tolerate it, and I certainly will NEVER EVER shop there or recommend anyone shop there. Bottom line I could've saved a small fortune and bought the plain jane steel roof screws and save myself from buying the drill bit.
Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. The framework was up in July for the building and have been waiting for the roof to come in since then.
And second yes we used it because thats why we bought it not for it to just sit there!!! The delivery is very very late. Then 2 days later they decide to "try" it - it was fine in and out. I apologized to the people in line and expressed that this is poor customer service!!! This door is a lemon, an accident waiting to happen. Website showed a picture and a description stating shape, size, material item was made of and price.
He proceeded to push door into bed and damaged tailgate.
She smirked and replied, "Well sorry. We were told the rest would come later. Zero information, zero customer service, zero help, zero warranty, and just expensive junk. Cashiers act like they are in high school. So my better half piped up and asked for a manager. The people at the PRO desk and complete and utter idiots, every time I ask them question, it's "I don't know," "I don't know," "Let me check what it says on the site," and they read me word for word the description like I haven't done that. I finally asked her if she was going to bag. I proceeded to go into the store and tell the manager the problem. How do I know I can trust these reviews about Menards? So I said, "You have to be kidding me. So I carried all the roof (3 pieces at a time) from my covered van through the woods, through the creeks cold current, through mud, up hills, to where it needed to be. Do not buy anything from these liars. Menards has seen the last of us as a customer, due to their unethical practices.
Ordered a plastic dome shaped grate for a drain in my yard. 16 7/8 X 16 7/8. When we try to return it, "SORRY BUT ONCE YOU PUT GAS IN IT, YOU CAN'T RETURN IT." When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect. For the sake of your sanity do not shop at Menards, specifically the one in Warren, Michigan. Said he was sorry and would swap out 9 bag for me.
Their only response is that it, "Is out of our hands". So 19 days after purchase we were at the same store shopping in Taylor MI (new store). I will never shop Menards and stick with Lowe's and Home Depot. This form, the requested pictures, the receipt, an estimate showing the cost of the reinstallation all had to be sent to their main office in Wisconsin via snail mail.
He'll be with me in a few minutes. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. If not obvious, I will no longer be shopping at Menards, but will not stop my complaint until Menards rectifies the situation. I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. So that means its 3000' for a round trip to carry one item to where my construction site is. This store just recently opened." Good service and conversation about our pool and current issues. After leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break. After waiting almost 3 weeks for a response to my submission sent by certified mail since I wanted to be sure this was received, I get a letter in the mail from Menards telling me that they forwarded a copy of my complaint to American Standard who made my Eljer toilet. WORST, WORST, WORST customer service. The glass is supposed to be e-rated but obviously is not.