After visiting 3 local plumbing stores they all said the same thing: Its cheaper to spend the $3.95US on the internet and dont bother looking locally.
Sorry to hear of your bad luck, Trish- Ill bet youre not the first!
Part # Description Over time, the requests appeared to dry up, so I stopped checking the email address I created for this.
I stumble across on this thread and somebody mentioned about the ORings & Things company, oringsandthings .com . Inner Ring is larger 1/8 x 11/16 x 15/16
I live in the UK and cannot find a supplier for the O-rings. Didnt want to take the o-rings on an off each year, in case they would break. Its great to find a blog like this that has continued for over a decade.
Cheers.
Thankfully, through this article, I jusy got off the phone with the parts department at Suncast, and I will be receiving two sets of rings, and gratis no less! Lay the washer flat on a table, centre hole on the table.
Don. To have to buy yet another hose reel is simply a waste of money and a crime against the environment.
2 watchers, 0.1 new watchers per day, 19 days for sale on eBay.
It could be that Suncast is using improved o-rings.
For the record, the packing slip described the following items that they shipped: The part number is \208\ for o-rings (not washers) of the size you cite. Instructions say to grasp the white release tabs and pull. I see them, but I dont have the strength to do this. Both reels are leaking again.
Im now set for life on this problem, with many more O-rings than Ill ever need.
The fact that people are coming to me makes me wonder if Suncast has stopped providing replacement O-rings (either for free, or at least without exorbitant shipping charges). I must now dispose of this entire unit because Suncast doesnt carry a $6 part.
In this case, send me the self-addressed envelope without the stamp and add $5.00 for the postage.
This is unacceptable. This is a great find!
Shipping and Handling charges via USPS is $6.65.
As I recall, the last time I replaced them a few years ago, Suncast told me what size o-rings to buy locally.
I agree it makes more sense to replace the o-rings than buy a whole new unit. I fixed the leaks at the hose connections, then traced the final leak to the O-rings.
Certainly Suncast should know that the only wear items in their hose reel were these two o-rings, and that theyd leak after a couple of years.
x 4 ft. Short Hose - 5/8" x 4' Male to Female Replacement Hose - Durable PVC Non Kinking Heavy Duty Water Hose with Brass Hose Fittings - Dark Green - 12-YEAR WARRANTY - H055B01. I keep doggedly finding fixes for my stuff in order to keep it out of the landfill and to save money.
See More. Respectively, theyre
Compared to some other manufacturers, I am glad that Suncast at least sells replacement parts, but I agree that they ought to pack some extra o-rings in the retail box, since it is usually the first (and often only) part that ever wears out. Thats more than a lifetime supply for this octogenarian, so if anyone wants a few you could send me a self-addressed, stamped envelope and a buck or two and Ill parcel some out. But the web site wont calculate shipping on just the O rings anyway (or for the lubricant tube), no matter how many you buy. Just to point out that if you keep the o-rings lubricated and protected from the elements, they will last indefinitely.
But note that the white and the blue are NOT the same size.
I hope replacing just the O-rings rather than the whole reel may be the key to getting the device back in good working order. When I look at them, the blue has a slightly bigger diameter.
I do pull off the removable reel every winter and store it inside.
It was a spur of the moment solution and had no silicon lubricant available.
Your recently viewed items and featured recommendations, Select the department you want to search in, Suncast Corp Genuine Original Equipment Manufacturer (OEM) Part, Giraffe Tools Hybrid Garden Leader Hose 5/8 inch x 2.5ft, Heavy Duty, Flexible, Lightweight Short Water Hose with Bend Protection, Male to Female Fittings, Suncast Sidetracker Garden Hose 100 ft Wall Mounted Tracker with Removable Reel Fully Assembled, feet, Taupe, Capbias Freestanding Garden Hose Holder Hanger,Upgrade 4 Anchor Points Hose Hanger Water Hose Storage Organizer for Lawn & Yard Outside, Do It Best Gs - Hoses GS15-019 (FF) Best Garden Leader Hose, 5/8x6, Green, Worth Garden Leader Short Garden Hose 3/4 in. Well I learned from here about the two sizes needed, and I found those sizes for $.49 each at the Ace Hardware here in town (in Iowa). Copyright 2008-2022 PicClick Inc. All Rights Reserved.
Besides, Partsource is a Canadian company and youre in OC! Whew! I suppose they expect people to throw their leaky hose reel out and buy a new one. The O-rings are two slightly different sizes, blue and white, same as the original ones factory-installed on my STA100 hose reel.
Thanks for listing those sizes.
Having searched far and wide, I was at a loss.
I have two of these hose reels. Like Jim says above, I tried to purchase some directly from the Suncast website but it wouldnt calculate the shipping.
The 568-208 dimension is OD 7/8 ; ID 5/8; Th 1/8. It is such a waste of the earths resources. I volunteer at a local salmon hatchery which is a non-profit organization always short of funds.
The problem and the parts remain the same. ID. This morning, the contractor who was reashpalting our drive way broke one of them.
I have searched the HomeDepot, Lowes and Ace Hardware store to get a correct size O-Ring.
Those o-rings (white and blue) looked to me like they would dry out, so every autumn I have coated them with vaseline (considered the petroleum product might deteriorate them, but it hasnt). I found a supply house that could get the correct O-rings and ordered them, although they only sell them in bags of 100. You must be very charming!
When I needed a few for a dish washer repair they sold me a pack of 25 and mailed it.
They will help you if there are any questions.
Thanks Suncast for getting it right. Why there are two differently numbered o-rings I do not know, as they are the same dimensions.
She is going to send me a set Free of charge. I am therefore hesitant to purchase products made in China, but often there is no other choice. The problem is when you have the site estimate shipping it indicates the cost to be 20 dollars more!
I googled it and it shows the company website. Thanks. I just called Suncast. 0260029 Seal, .375 x .514, O-Ring They are sending me three of each o-ring and a packet of the silicon lube, no charge, they estimated two+ weeksfor shipping cross border into Canada.
This is for the in-tube assembly that snaps on the side of the hose reel and attaches to the short connecting hose from the water spicket. Of course, all the retailers that sell Suncast products do not sell their parts.
It worked. Gave up, and ordered 50 of each of the two sizes (3208, #209) from Amazon (seller = Mr. O-Ring). Then she put the reel with other \defective\ parts to be returned to the mfg, I suppose.
You are there to make your company look good, not bad.
They only charge a few cents a piece. I have to agree with everyone above, great customer service.
They were very helpful, and courteous.
Parts Diagram of the Suncast Side Tracker STA100 hose reel.
The problem is that big box retailers do not sell anything else. I think that I have had them for about 20 years! Required fields are marked *.
Good Luck to you all. peter, Your blog about the leaking Suncast hose reel is most informative.
For the rest of us folk I recommend you contact Erv.w (see above) for replacement O rings. Thanks to all who contributed this useful information. 1 - SUNCAST HOSE REEL IN-TUBE ASSEMBLY WITH O-RINGS and WASHER GENUINE SUNCAST PART Tab to tab 2.5" Tube length 1.5" Tube width .75" Comes with o-rings and a hose seal washer where the hose attaches to reel. Bob, this is highly unusual but good for you. Great customer service.
Does Pickering Partsource store send orders to Canada or do they have a distributor in Canada.
So I called them and figured while I was at it Id just buy 8 white and 8 blue, along with some more lube. The thickness is from the table surface to the top of the washer.
After finding the parts diagram for my hose reel, it was clear that two o-rings needed replacing: part #11 O-ring For In-tube #209, 260040 and part #12 O-ring For In-tube #208 0260029. Suncast 100' Auto Power Rewind Hose Reel, NEW. 208 and 5 no.
Found some great ideas and learned a ton of useful tips which I was about to enact when I got cold feet realizing I did not actually know the composition of these o rings (one is blue the other is white) and I could totally ruin them.
I see a lot of Suncast hose reels kicked to the curb here in Toronto and dread the thought that they will be replaced by other Suncast reels.
No charge for the currency exchange (our Canadian dollar is worth about US$1.05 right now dont take it too hard.). which sounds totally wrong.
and didnt cost a dime. Im not sure that her \boss\ would approve but we got the problem solved. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Their S&H costs are not too excessive compared to some othes Ive seen, but still a waste for two rings the size of a postage stamp.
My leaky Suncast is cured for at least another 2 years.
I dismantled it and think it may well be a Suncast.
When I was done customer service said they dont change for those items and maybe thats why ordering online didnt work. Hopefully, this is reasonable.
Replacements parts were promised in less than 2 weeks. Always go to a dedicated parts store first. However, a very nice young lady \sales associate\ took a new reel out of the box, took it apart, we removed the two rings (which she gave to me), put the reel back together and back into the box. Clearly maintenance is not a priority for them either. No leaks. It has been 9 (!)
1/8?
Today, unfortunately, products made in China often look great but are made with inferior quality, leading to premature product failure.
Is it not possible to repair products that break or wear out? Condition: New, Type: Hose Reel, Brand: Suncast Putting the dimensions of the o-rings into the instructions would have been a better customer service initiative, rather than shipping 2 rubber o-ring over international borders. Are we all too lazy to maintain our stuff?
For the first two years it worked wonderfully and leak free.
thick Bad on you Suncast and Suncast customer service!!!!!!!
One size is all I use and they last for a couple years. My white o-ring got mangled. Called Sun Cast as the online ordering was not calculating shipping costs. Wow. However, you can buy all that stuff with a mounting screw and it WILL calculate the shipping $17 to Canada or $12 to my mule in the US. The common garden variety black o rings are made from buna n rubber and are 70 durometer. They have the dimensions on the bin.
thanks for the help Don I have exactly the same problem as you had and the same procrastination. 5 sold, 0 available.
I assume that they have made an improvement here, and hopefully these special sized rings will last longer. My contact info is n6ac&AT&arrl&DOT&net edit that appropriately .
It could be that Suncast is using improved o-rings.
As a customer you buy, and if anything breaks, you deal with the manufacturer.
No further assistance was offered even after requesting to speak with a supervisor. I decided to call Suncast and spoke to Claudia just now and she said that as a courtesy they will ship me one free set this time, but that normally shipping is in the $30-50 range. I didnt really know what to expect back then but, over the next 2 years, I received a number of requests and sent O-rings to various locations across Canada and the U.S., selling all I had except for a few for my own use.
Anyway, you can tell I am not too hard on my hose reels if it took me 9 years to wear out my o-rings.
The inner o-ring seems slightly larger than the outer, but I am viewing the worn rings and maybe the new rings start out the same size.
Just following up my post from July 29, 2011, when I offered to sell my extra O-rings. About seven years ago I purchased a Suncast Side Tracker STA100 hose reel. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them.
I tried to get to the o-rings per the instructions that came with the hose reel. I have two of these hose reels.
I had the same horror story as everyone else and had wasterd far too much time trying to determine ring sizes until I found Dons excellent info above.
I do the maintenance and because money is scarce we do as much as possible to keep things working at minimal cost.
Sorry to hear of your bad luck, Trish- Ill bet youre not the first!
Part # Description Over time, the requests appeared to dry up, so I stopped checking the email address I created for this.
I stumble across on this thread and somebody mentioned about the ORings & Things company, oringsandthings .com . Inner Ring is larger 1/8 x 11/16 x 15/16
I live in the UK and cannot find a supplier for the O-rings. Didnt want to take the o-rings on an off each year, in case they would break. Its great to find a blog like this that has continued for over a decade.
Cheers.
Thankfully, through this article, I jusy got off the phone with the parts department at Suncast, and I will be receiving two sets of rings, and gratis no less! Lay the washer flat on a table, centre hole on the table.
Don. To have to buy yet another hose reel is simply a waste of money and a crime against the environment.
2 watchers, 0.1 new watchers per day, 19 days for sale on eBay.
It could be that Suncast is using improved o-rings.
For the record, the packing slip described the following items that they shipped: The part number is \208\ for o-rings (not washers) of the size you cite. Instructions say to grasp the white release tabs and pull. I see them, but I dont have the strength to do this. Both reels are leaking again.
Im now set for life on this problem, with many more O-rings than Ill ever need.
The fact that people are coming to me makes me wonder if Suncast has stopped providing replacement O-rings (either for free, or at least without exorbitant shipping charges). I must now dispose of this entire unit because Suncast doesnt carry a $6 part.
In this case, send me the self-addressed envelope without the stamp and add $5.00 for the postage.
This is unacceptable. This is a great find!
Shipping and Handling charges via USPS is $6.65.
As I recall, the last time I replaced them a few years ago, Suncast told me what size o-rings to buy locally.
I agree it makes more sense to replace the o-rings than buy a whole new unit. I fixed the leaks at the hose connections, then traced the final leak to the O-rings.
Certainly Suncast should know that the only wear items in their hose reel were these two o-rings, and that theyd leak after a couple of years.
x 4 ft. Short Hose - 5/8" x 4' Male to Female Replacement Hose - Durable PVC Non Kinking Heavy Duty Water Hose with Brass Hose Fittings - Dark Green - 12-YEAR WARRANTY - H055B01. I keep doggedly finding fixes for my stuff in order to keep it out of the landfill and to save money.
See More. Respectively, theyre Compared to some other manufacturers, I am glad that Suncast at least sells replacement parts, but I agree that they ought to pack some extra o-rings in the retail box, since it is usually the first (and often only) part that ever wears out. Thats more than a lifetime supply for this octogenarian, so if anyone wants a few you could send me a self-addressed, stamped envelope and a buck or two and Ill parcel some out. But the web site wont calculate shipping on just the O rings anyway (or for the lubricant tube), no matter how many you buy. Just to point out that if you keep the o-rings lubricated and protected from the elements, they will last indefinitely.
But note that the white and the blue are NOT the same size.
I hope replacing just the O-rings rather than the whole reel may be the key to getting the device back in good working order. When I look at them, the blue has a slightly bigger diameter.
I do pull off the removable reel every winter and store it inside.
It was a spur of the moment solution and had no silicon lubricant available.
Your recently viewed items and featured recommendations, Select the department you want to search in, Suncast Corp Genuine Original Equipment Manufacturer (OEM) Part, Giraffe Tools Hybrid Garden Leader Hose 5/8 inch x 2.5ft, Heavy Duty, Flexible, Lightweight Short Water Hose with Bend Protection, Male to Female Fittings, Suncast Sidetracker Garden Hose 100 ft Wall Mounted Tracker with Removable Reel Fully Assembled, feet, Taupe, Capbias Freestanding Garden Hose Holder Hanger,Upgrade 4 Anchor Points Hose Hanger Water Hose Storage Organizer for Lawn & Yard Outside, Do It Best Gs - Hoses GS15-019 (FF) Best Garden Leader Hose, 5/8x6, Green, Worth Garden Leader Short Garden Hose 3/4 in. Well I learned from here about the two sizes needed, and I found those sizes for $.49 each at the Ace Hardware here in town (in Iowa). Copyright 2008-2022 PicClick Inc. All Rights Reserved.
Besides, Partsource is a Canadian company and youre in OC! Whew! I suppose they expect people to throw their leaky hose reel out and buy a new one. The O-rings are two slightly different sizes, blue and white, same as the original ones factory-installed on my STA100 hose reel.
Thanks for listing those sizes.
Having searched far and wide, I was at a loss.
I have two of these hose reels. Like Jim says above, I tried to purchase some directly from the Suncast website but it wouldnt calculate the shipping.
The 568-208 dimension is OD 7/8 ; ID 5/8; Th 1/8. It is such a waste of the earths resources. I volunteer at a local salmon hatchery which is a non-profit organization always short of funds.
The problem and the parts remain the same. ID. This morning, the contractor who was reashpalting our drive way broke one of them.
I have searched the HomeDepot, Lowes and Ace Hardware store to get a correct size O-Ring.
Those o-rings (white and blue) looked to me like they would dry out, so every autumn I have coated them with vaseline (considered the petroleum product might deteriorate them, but it hasnt). I found a supply house that could get the correct O-rings and ordered them, although they only sell them in bags of 100. You must be very charming!
When I needed a few for a dish washer repair they sold me a pack of 25 and mailed it.
They will help you if there are any questions.
Thanks Suncast for getting it right. Why there are two differently numbered o-rings I do not know, as they are the same dimensions.
She is going to send me a set Free of charge. I am therefore hesitant to purchase products made in China, but often there is no other choice. The problem is when you have the site estimate shipping it indicates the cost to be 20 dollars more!
I googled it and it shows the company website. Thanks. I just called Suncast. 0260029 Seal, .375 x .514, O-Ring They are sending me three of each o-ring and a packet of the silicon lube, no charge, they estimated two+ weeksfor shipping cross border into Canada.
This is for the in-tube assembly that snaps on the side of the hose reel and attaches to the short connecting hose from the water spicket. Of course, all the retailers that sell Suncast products do not sell their parts.
It worked. Gave up, and ordered 50 of each of the two sizes (3208, #209) from Amazon (seller = Mr. O-Ring). Then she put the reel with other \defective\ parts to be returned to the mfg, I suppose.
You are there to make your company look good, not bad.
They only charge a few cents a piece. I have to agree with everyone above, great customer service.
They were very helpful, and courteous.
Parts Diagram of the Suncast Side Tracker STA100 hose reel.
The problem is that big box retailers do not sell anything else. I think that I have had them for about 20 years! Required fields are marked *.
Good Luck to you all. peter, Your blog about the leaking Suncast hose reel is most informative.
For the rest of us folk I recommend you contact Erv.w (see above) for replacement O rings. Thanks to all who contributed this useful information. 1 - SUNCAST HOSE REEL IN-TUBE ASSEMBLY WITH O-RINGS and WASHER GENUINE SUNCAST PART Tab to tab 2.5" Tube length 1.5" Tube width .75" Comes with o-rings and a hose seal washer where the hose attaches to reel. Bob, this is highly unusual but good for you. Great customer service.
Does Pickering Partsource store send orders to Canada or do they have a distributor in Canada.
So I called them and figured while I was at it Id just buy 8 white and 8 blue, along with some more lube. The thickness is from the table surface to the top of the washer.
After finding the parts diagram for my hose reel, it was clear that two o-rings needed replacing: part #11 O-ring For In-tube #209, 260040 and part #12 O-ring For In-tube #208 0260029. Suncast 100' Auto Power Rewind Hose Reel, NEW. 208 and 5 no.
Found some great ideas and learned a ton of useful tips which I was about to enact when I got cold feet realizing I did not actually know the composition of these o rings (one is blue the other is white) and I could totally ruin them.
I see a lot of Suncast hose reels kicked to the curb here in Toronto and dread the thought that they will be replaced by other Suncast reels.
No charge for the currency exchange (our Canadian dollar is worth about US$1.05 right now dont take it too hard.). which sounds totally wrong.
and didnt cost a dime. Im not sure that her \boss\ would approve but we got the problem solved. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Their S&H costs are not too excessive compared to some othes Ive seen, but still a waste for two rings the size of a postage stamp.
My leaky Suncast is cured for at least another 2 years.
I dismantled it and think it may well be a Suncast.
When I was done customer service said they dont change for those items and maybe thats why ordering online didnt work. Hopefully, this is reasonable.
Replacements parts were promised in less than 2 weeks. Always go to a dedicated parts store first. However, a very nice young lady \sales associate\ took a new reel out of the box, took it apart, we removed the two rings (which she gave to me), put the reel back together and back into the box. Clearly maintenance is not a priority for them either. No leaks. It has been 9 (!)
1/8?
Today, unfortunately, products made in China often look great but are made with inferior quality, leading to premature product failure.
Is it not possible to repair products that break or wear out? Condition: New, Type: Hose Reel, Brand: Suncast Putting the dimensions of the o-rings into the instructions would have been a better customer service initiative, rather than shipping 2 rubber o-ring over international borders. Are we all too lazy to maintain our stuff?
For the first two years it worked wonderfully and leak free.
thick Bad on you Suncast and Suncast customer service!!!!!!!
One size is all I use and they last for a couple years. My white o-ring got mangled. Called Sun Cast as the online ordering was not calculating shipping costs. Wow. However, you can buy all that stuff with a mounting screw and it WILL calculate the shipping $17 to Canada or $12 to my mule in the US. The common garden variety black o rings are made from buna n rubber and are 70 durometer. They have the dimensions on the bin.
thanks for the help Don I have exactly the same problem as you had and the same procrastination. 5 sold, 0 available.
I assume that they have made an improvement here, and hopefully these special sized rings will last longer. My contact info is n6ac&AT&arrl&DOT&net edit that appropriately .
It could be that Suncast is using improved o-rings.
As a customer you buy, and if anything breaks, you deal with the manufacturer.
No further assistance was offered even after requesting to speak with a supervisor. I decided to call Suncast and spoke to Claudia just now and she said that as a courtesy they will ship me one free set this time, but that normally shipping is in the $30-50 range. I didnt really know what to expect back then but, over the next 2 years, I received a number of requests and sent O-rings to various locations across Canada and the U.S., selling all I had except for a few for my own use.
Anyway, you can tell I am not too hard on my hose reels if it took me 9 years to wear out my o-rings.
The inner o-ring seems slightly larger than the outer, but I am viewing the worn rings and maybe the new rings start out the same size.
Just following up my post from July 29, 2011, when I offered to sell my extra O-rings. About seven years ago I purchased a Suncast Side Tracker STA100 hose reel. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them.
I tried to get to the o-rings per the instructions that came with the hose reel. I have two of these hose reels.
I had the same horror story as everyone else and had wasterd far too much time trying to determine ring sizes until I found Dons excellent info above.
I do the maintenance and because money is scarce we do as much as possible to keep things working at minimal cost.