Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. All content should be genuine and unique to the guest. Dear Anne What a wonderful feedback. Very friendly staff, The staff ..all are excellent.wonderull and hospitable .. WiFI -This can be improved.
Booking.com does not accept responsibility or liability for any question or answers. 
It has been a few years since we patronised the establishment, mainly because of the pandemic. The Family Rooms consists of 2 bedrooms one with a double bed (king-size) and the other twin Single beds. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Booking not found double-check your booking number and PIN then try again. Please see our partners for more details. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. In addition, the Jahazi Grill serves the best seafood in Mombasa and our brasserie-style caf Sokoni is perfect any time of day. With Kind regards Alphaxad Chege, We visited Serena on 15 April and left on 20 April 2022 for our Easter Break; my husband, our 8 year old Angel and I. Firstly, we arrived around 2150 on the 15th April, and were met at the reception with a glass of fresh refreshment which was a bonus. It was our Honeymoon .Your courtesy Honeymoon greeting was beautiful the two Lovebirds and the heart of roses and rose petals everywhere. Choose your currency. The 24-hour front desk can organize an airport shuttle to Moi Airport 11 miles away. We look forward to hosting you your family and relatives, many more times. When going out, Travel offer at Serena Beach Resort & Spa, An Oasis of Relaxation away from the Crowds, Applicable from 2nd January to 22nd December2022. Drinks- The soft drinks were reasonably priced. This property has taken extra health and hygiene measures to ensure your safety is their priority. All distances are measured in straight lines. 
Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Baggage Guidance & Restrictions On Flying Safaris In Africa Published By Afr Masai Mara Horseback Riding Safari In Kenya Published By AfricanMecca Safaris| Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up THREE WAYS TO PLAN AND BOOK YOUR SAFARI WITH AFRICANMECCA, CONTACT AN AFRICA TRAVEL EXPERT ON SERENA BEACH HOTEL & SPA, Baggage Guidance & Restrictions On Flying Safaris In Africa, Masai Mara Horseback Riding Safari In Kenya With AfricanMecca, Times Square New York Hosts Kenya Tourism Board & Wilderness Safaris Meet Up. Church service-There was a service in the hotel. mombasa Thank you.
They delivered a wedding we shall remember all our life. Nearby attractions include Haller Park (5.8 km), Bamburi Beach (5.2 km), and Nguuni Nature Sanctuary (6.5 km). We totally loved itTundwa Suite all the way.. There was a problem loading the reviews. As a huge fan of paper maps, it is always a joy to get a place that stocks a range of paper maps. Top room amenities include a minibar, air conditioning, and a flat screen TV. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself. To edit a review youve already submitted, contact our Customer Service team. Our room was a sea view, quietly nestled at the edge giving us a fantastic view and tranquillity. In Kenyan hotels Serena leads when it comes to its food and hospitality. Hello. 
Conveniently located restaurants include Cafesserie Mombasa, Monsoons Restaurant, and Yul's Restaurant. please go on the extra-net and confirm your dates and book accordingly. Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. I was pleased to see an updated map of the Kenyan coast filled with helpful information. Thank you for choosing Serena beach Resort and Spa for your holiday and we look forward to hosting you many more time. Your question will be published on Booking.com after it's approved and answered. There are more places to choose from in the, serena beach hotel shanzu, serena beach hotel and spa, hotel serena beach. Finally when we checked in, we realised we had booked interconnecting rooms rather than adjoining room, so this was not appropriate for us because it would have meant our 8 year old being in her own hotel room. Recreational Facilities including kite-surfing, wind-surfing, beach volleyball and eco trails, Air conditioned squash courts with equipment. From the reception to room service. Extensive water sports and PADI Dive School. Respect the privacy of others.
At Serena Beach Resort and Spa, we delight ourselves in creating memorable guest experiences like you had and we are happy to note that the team delivered. See more questions & answers about this hotel from the Tripadvisor community. The staff were amazing, helpful and polite. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Shanzu, 00100 Mombasa, Kenya The staff ..all are excellent.wonderull and hospitable . Claim your listing for free to respond to reviews, update your profile and much more. mombasa bamburi more. Questions and answers should be property- or room-related. Follow Us On - Facebook, Twitter & Instagram: Copyright By AfricanMecca Safaris. With kind regards Alphaxad Chege.
Was impressed with Covid - 19 protocols in place and adherence to SOPs, Amazing food! The staff showed up for all the meetings we arranged including the rehearsals! language, whether its just a rating or contains comments as well, etc.). Has a business center near the reception for those who would love to catch up with their emails. Please inform Serena Beach Resort & Spa of your expected arrival time in advance. mombasa Dear Sarah, Hi, can anyone please give me rough estimates of prices for an evening meal and drinks (both soft and alcoholic)?
E:mombasa@serenahotels.com.
Guests submit their subscores and their overall scores independently theres no direct link between them. We liked the food even though sometimes we would want more variety. serena bagamoyo mombasa When would you like to stay at Serena Beach Resort & Spa? Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
International Phone: +44 (161) 870-6092. All linens sanitised in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitiser available to guests & staff. Right on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views of the Indian Ocean. If we find any, we delete them and, if necessary, take action against whoever is responsible. Serena Shanzu have an enviable seafront lawn. Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa. Kudos and sincere appreciation to the team led by Mr. Wilson Chola (Front. This is the version of our website addressed to speakers of English in Singapore.
While the hot water took a little while to heat up, everything in the room worked well and was stocked up.
After their trip, guests tell us about their stay. nightingale mombasa Dear Collins Greetings from Serena Beach. F:(+254) 415485453
mombasa We were relaxing by the pool, chilling on the beach, eating the most fabulous food and I also had one of the best massages I ever had. We've sent you an email so you can confirm your subscription. 
Respect the privacy of others. They were committed to ensuring that the bride and myself would get the dream wedding we wanted. Thank you, Priscilla. You can sort and/or filter them by time of year, review score, and more. Yes, Serena Beach Resort & Spa offers airport transportation for guests. Feel free to contact us directly on our email : reservations.mombasa@serenahotels.com
Big garden and nice layout of rooms, it looked like several small villages.
The sea facing rooms were spotlessly clean, food delicious and like several other Serena Hotels I have stayed in,the rooms were spotlessly clean, the food was great and the all the staff were professional and very friendly. United States of America, US Toll Free Phone: 1-866-KARIBU-1 (527-4281) Manchester, M12 4JD They delivered excellently and even surpassed our expectations. We were late for breakfast and they offered to serve us late and even pack it as we were in a rush . Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews.
Copyright 19962022
pangoni shanzu The facility was clean from restaurant to the pool to the walking area. I was a lot disappointed the food was below average.got sick.This is not Serena class c'mon. bamburi
Rooms From With a selection of the best Mombasa hotelguest rooms,restaurantsand social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beachresort exudes the timeless allure and ambience of a 13th century Swahili village. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Please let u know if we can be of any further assistance. The spacious bathroom features a bathtub and a massage shower. Thank you.
A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. Are there opportunities to exercise at Serena Beach Resort & Spa? Allentown, PA 18106 We cant wait for our next hopefully once again with you. 
Actual travel distances may vary. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. The food was delicious, although sometimes you had to wait for freshly cooked parathas. Thanks!
We visited with our 18 month old daughter and spent 6 glorious days at the hotel at the end of May. Rooms were very clean (generally housekeeping is excellent), and breakfast was excellent., Amazing food! I like the consistency of Serena gift shops that stock these kinds of things, including local guidebooks offering informative tidbits about the area each resort is based. Lastly, I will keep saying that they need to improve on the kind of imagery their postcards signal that sometimes stereotypes Africa. That's how we know our reviews come from real guests who have stayed at the property. WiFi is available in all areas and is free of charge. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. They're also applicable regardless of the comment's tone. Guests are required to show a photo ID and credit card upon check-in. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. if the writer is claiming to be someone else). Each room comes equipped with a TV, minibar and has a private bathroom. Holiday club-our daughter enjoyed going to the kids club. Own or manage this property? 
The main room has an option of a shower and bathtub the 2nd shower only. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. The staff are professional and readily available to assist guests. I enjoyed more the one in the bar in the evening. Thank you, yes we do offer attachment in our establishment. We thoroughly enjoyed our stay at the Resort. Read more about possible travel restrictions before you go. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Make sure you have a sun downer in the upstairs bar - the cocktails are amazing. 1550830,1550830|3,1561220,1568250|3,1568250,1563880,1557080,1565870|4,1542720,1561950,1565080,1557030,1559850,1548020|3,1561630,1553180,1563710,1565870,1565670,1559850|1,1563710|2,1566560, Serena Beach Resort & Spa (Hotel), Mombasa (Kenya) Deals, Personal or sensitive info (e.g. Serena Hotel features a variety of indoor and outdoor restaurants and bars, many of which play lively music. mombasa tripadvisor hotel kenya sand sun Get instant confirmation with FREE cancellation on most rooms! We have passed your appreciation to the team members mentioned. Write A Travel Or Tourist Trip Review To Share Your Experiences, What are our Customers saying about us? A lot needs to be done. Serena Beach Resort & Spa. It was our Honeymoon .Your courtesy Honeymoon greeting was beautiful the two Lovebirds and the heart of roses and rose petals everywhere., Great staff and the food is far superior than other near by 5 star resorts., Upgraded sea view at no extra charge, view was great!!! Indeed Serena Beach is your ideal holiday destination away from the crowds. The rooms and service was exceptional although the reception and welcome could have been a little more friendly . Fantastic room. One managed to crawl through the bathroom window and got in whilst my husband was in the toilet. The monkey scurried away but just dont leave windows wide open as you risk attracting them into the room. Butterfly Centre and Turtle Watch Programme, Dedicated world-class event and conference centre, Business Centre, travel desk, taxi and limousine service, Gift Shop, news-stand and travel requisites kiosk. Most of the time was spent during the wedding functions but we also had time to chill using the facilities. Fountain complements the sumptuous breakfast, lunch and dinner menus with a captivating beachside ambience. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Management is pleased to note that our team made your family stay a memorable one. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Payment before arrival by bank transfer is required. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. The team does a tremendous job of ensuring the gardens thrive, and this is perhaps one of the aspects of the resort that makes it stand out for us against the rest. Please note that all Special Requests are subject to availability and additional charges may apply.
READ MORE REVIEWS, Scroll and view more Mombasa North Coast beach accommodations in Kenya, Understand Beach Tier Ratings & Experiences In Kenya, Top 10 Trip Reasons For Kenya Vacations & Holidays, Do You Need Knowledgeable, Experienced & Specialist Guidance With Serena Beach Hotel & Spa? ole What food & drink options are available at Serena Beach Resort & Spa? By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival. And to the restaurant staff who were. $742, The resort boasts three restaurants and four bars. They really are outstanding - authentic, kind, helpful and so full of happiness and energy! My wife and I give Serena Beach Hotel a five-star in the service delivered to us. With Kind regards Alphaxad Chege, If you have been to Serena Beach Hotel in Mombasa- Kenya, I am sure youll attest to the unrivaled beauty of its sandy beaches and the well-manicured garden. The hotel do a good job to keep them away but hey ho, they still try to sneak their way in. Priscilla. This was the exact set for our wedding on 26th March 2022. Officer Supervisor), Mr. Andsinus Juma (the Executive Chef), Mr. Amos Odoyo (F&B Manager), Naphtali (Head, Bar Man aka the watering hole man! Obviously, we were worried we would miss the meal considering our arrival time, and we were approaching 10 PM. shanzu It was good to see a few familiar faces and quite a few new staff.
All in all it was a great stay, and I recommend the resort as a go-to along the North coast. Extensive gardens, grounds and nature trails. With warm regards Alphaxad Chege, April 2022 We were party of 9 family and friends adults. Reviews are most valuable when they are original and unbiased. We have more than 70 million property reviews, all from real, verified guests.
