I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. We at Wisecars put together a list of the most important information travelers often miss. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In that case, special cancellation terms are presented during booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Thanks! The Car Rental Company must give its consent to repairs and replacements. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. It is entirely up to the Car Rental Company whether they decide to do so or not. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Honestly, never use third-party companies to rent a car. I will give you a five star rating. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The Car Rental Company must give its consent to repairs and replacements. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. @ Vicpak. All persons driving the vehicle must be in possession of their driving license at all times. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. It was very easy to make reservation and booked a rental car in a few minutes. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Great help received from the kind persons on whatsapp chat yesterday and today. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Wisecars does not store credit card details. Read Customer Service Reviews of www.wisecars.com - Trustpilot Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please read the following to know what is included/excluded in our coverage offers. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Excess Protection covers up to USD 1000 of your excess. What's Wisecars' cancellation policy? Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Your rental credit will expire after 2 years. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Any additional charges will need to be paid at the rental counter in the local currency. Surely it's illegal in USA to drive with no insurance. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Email Protect your account with two-step authentication Wisecars rtkelsek 2023 | Trustindex.io It might take your bank extra time to settle the amount. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. 2023 Wisecars. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Please note, under no circumstances is the fuel included in the rental price. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Dear Paul,Thank you for contacting us! Reduce your carbon footprint by selecting a greener car hire option. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. They may be needed if you wish to make a claim. He explained to me patiently and clearly. It might take your bank extra time to settle the amount. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. All related documentation must be kept if an insurance claim is submitted. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars will inform the complaint submitter on how to proceed if needed. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. This information must be sent via email and give Wisecars the relevant details of the incident. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If you have any questions, please feel free to contact us. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Renting a car and want to make sure you know how car rental works? Read Customer Service Reviews of www.wisecars.com - Trustpilot If additional information is required, the process may be extended for another 28 calendar days. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars is not liable for services or bookings not full-filled due to force majeure. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please read the following to know what is included/excluded in our coverage offers. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. There are too much additional insurances taxes etc. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please read carefully the terms of the Car Rental Agreement before signing it. Even a basic insurance. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Please note, we only delete personal data on the request of the individual. Access to and use of these images is restricted by terms and conditions of a separate license agreement. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products.
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