ROSS IS AWESOME! I dealt with three employees, one of which was the manager. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. 4 trips, a lot of waiting in line. I was just told today by the cashier at Ross that the Reduced items are final sale !!! Someone put it in our cart while I was in the fitting room and we payed for it. When I went Monday, the clerk said they don't accept stuff after the holiday. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. Plus they needed photo id with receipt? I have the transaction in my bank account and just want my money back! However my advice to you as my fellow consumers are as follow: Tags still attached. So now my husband has this shirt that we have to fork more money out to get fixed. 7. They were gorgeous and if they looked good "ON" me, I would have kept them. If the SKU# on the tag doesn't match the one on the receipt and the description also doesn't match then it's highly likely the tag was switched post purchase. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. My grandmother bought Mother's Day gifts for all the mothers in the family. article at here. So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said They 4got 1 item on my return i see later but the thing that was bs was NO CASH RETURNED at all! If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. Crappy store, we don't need these type businesses in our town. He said more than once - "What is required is a State or Federal ID and your ID is local". Lots of stores ask for this and are not required to list it in their refund policy. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. 11.12.17. The purse with tax, it was $21.74. Walmart Standard Return Policy. The cashier was asking for my ID. Clothing I try on at home, as I do not trust the stalls in the store. She answered, "yes", I have the receipt and tags are on the dress. Yes the ID is needed for purchases made within 24 hours. Strangely enough, we are humans too that are on your side but are limited by policy. My tag said rose fascia which is a color. So, I wanted to exchange but cashier didn't let me. I bought a pair of shoes and I returned it in perfect unused condition after one month. Don't get mad at Ross employees over the policy. I would like to know if I could exchange some gifts I got from Ross. From the Vendor dropdown, select your vendor. The back of the receipt doesn't disclose this return process either, neither does their website. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Anyway, they told me they could not take back liquids. Horrible Return Policy. Keep that in mind. Required fields are marked *. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Who trained these disrespectful, unproffessional "employees"? Associates returns must be done with a receipt. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I am a Ross employee. Wife bought a pair of shoes at Ross over 9 months ago. If not, we will need to see a replica of that item from within our store. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. 13. See Also: The 2 Best Days to Shop at Ross to Save Money. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Beyond that, it's up to the bank whether to refund your account. Name Server. You can either ask for an exchange or a refund in return for your product. Isn't that your job? I know it was not my washer as this has never happened to me before in the 5 years I've owned it. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. I found the sizes i needed in a different pattern unfortunately. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Every single place that you buy from is in it to make a profit. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. I have never had that happen before. I said other stores let you do this especially when its a gift. you have my email, I'm waiting to hear from you. If you would like to make a further inquiry regarding the selling of your Covered Information, as defined under Nevada law, please contact us by using the form located on the Contact Us page using the subject line "Nevada Privacy Request." Contacting Us You will only get angrier if you continue to rely on that. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I didn't even want a refund. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real Why? Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? No. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. It would be better for them no to sale this kind of merchandise. If the item still has the price tag attached, you should be able to return the item for store credit. I purchased five pair of shoes from Ross exactly 1 month ago and went to return the sandals which were very uncomfortable when I tried them at home and looked defective. Most of the time, that should be enough to get you a full refund to your original form of payment. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I don't routinely return items either. You do not even have your receipt and they are already screaming "Next!" The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Tags only need to be on swimwear not t shirts. 1) check you stuff out see if there are major flaws You will get your refund in the same form as the payment method. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. When a pre-paid debit card is accepted as a form of payment . If you have trouble accessing this website, please call 8003351115. To maintain our great prices, we keep all aspects of our business simple. Obviously it doesn't have price tag but some other tag. Any relationship counselor will tell u that. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. Well I found another receipt and read it 3 times. So why do they have this policy? this is of course when you have your receiptwhat is Ross's return policy? Can I return items at the Ross store without the receipt? Ross return policy is made to help out their customers with the purchase of defective or wrong size items. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. The return window for items sold on Target.com begins once the order has been invoiced. WHY??? I asked. So I took the gown and and what happens, it was STUCK TO THE SHOE. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. So for me it did not take long. Most stores give cash back if a debit card was used. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. Have never returned anything and we have shopped there for at least 2 years. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? So they really don't lose too much revenue when items are torn, broken or destroyed. I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! I was told that I wasn't getting any no ey back since it took me a month to notice it. On January 15, Ross Furniture, Inc., accepts a $5,000, 180 day. I can just imagine what their excuse I'm very unhappy with the return/refund policy. We no longer can do exchanges on name brand items. I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! It's not big deal to keep recipes. Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target GiftCard. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. In the best-case scenario it could take up to 3 days depending on your bank. I had a fantastic experience i had lost my receipt and found it after 40days .still Ross gave me full refund great service ..love it ..great work Really first off while buying these $7 shorts last minute I had to wait in line for 20 minutes for a cashier to arrive then I get to my moms and the dang shorts don't fit I quickly try to return them as we were headed to the beach and want a different size I hand it to the lady with the tags and reciept and she says since its the same day they will not allow any returns without an ID EVEN tho it was less then an hour ago and I had the reciept. 2023 Ross Stores, Inc. All rights reserved. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. They were much less than the ones I were exchanging which the Associate said it was okay. Be prepared to assembly, debit card company or debit cards. Is a Ross Dress for Less catalog available? Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. She replied the system wont let her. I took out the cologne and it was so small. In terms of business, the company would lose money if we operated that way and the company would soon fall. Return the item with its receipt and do not remove tags (if any) from any items. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? And it appears I will have to have my husband return the dresses. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Three of the gifts didn't fit or weren't liked and need to be returned. I am also fully resolved to NEVER AGAIN shop at Ross. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. Good morning my name is Raymon. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Isn't that a way to see and know if they have defaults? Start Return Online. It can take up to 30 days. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. V I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. I shop at ross often and spend way too much money to be insulted like this and will not be shopping here again! Visit the nearest store. They are sisterhood and have terrible service. Some retailers just "let them walk out". For queries or any kind of addition you want us to make, kindly comment on the box below. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. After I washed them one of them had a small hole in it. I am sitting here reading some of the most ridiculous complaints from people. How long does a refund take to appear on my creditdebit. A note received is recorded at its principal amount by debiting the Notes Receivable account. I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. It's been 2 business days and still no refund what do I do. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. 9. The cashier didn't know, or wouldn't tell me the reason for entering my private information. They asked for my DL and then told me the refund would be store credit without the receipt. No Ross associate should dismiss you the way you've claimed to be dismissed. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. Is there any other way to get my belt? Refunds. i will be calling customer service tomorrow. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? You can ask for an exchange only if the software turns out to be defective. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. You need to return the item in new condition including any accessories & sub-products. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. Does anyone know if this is true or had similar experience? Your refund will be processed using your original method of payment. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. A couple days later I checked my credit card and did not see the credit on my account. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! All the unused and original items are valid for in-store returns. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Note: This discount is only good on Tuesday. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take The cashiers are highly disrespectful and forget about them ever saying thank you. Your return policy sucks. Assocyou suck. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. WORST RETURN POLICY EVER!!! 1: Asking for an ID. Never opened the wig. Don't shop at Ross if you don't like it! I did not use it, damage it or wash it. I hope that I have a more positive experience tomorrow. If you paid with cash or another payment method, a chargeback isn't an option. I am never shopping there again; so why a store credit??????!! If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. I need to return some of these items and this is one of them. Note: Protect your cards like cash. So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? She then put ALL of the merchandise in ONE big bag!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. Much better deals there. Hope this helped. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. 5. Up on the toy I had piece of the sticker of Ross but not all the price! Web: city car driving simulator 4. ross return policy clearance items. But rental car agencies will only accept debit cards under strict conditions (e.g., credit checks, deposits of $500+, etc. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. I went 3 times to Ross to returned hyperdunk nike shoes. I always keep my receipt. I have been trying to have her but she trying to sell her home. I have returned items before, with the receipts, and have had no problems. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product.
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