var m3_u = (location.protocol=='https:'? Clearly, I can't do anything in person to resolve the issue. You'll also see this information when you add an item to your cart and at checkout. I do not see the University there. Once a request is opened, you have 3 business days to resolve the issue. He suggested blacking out anything that says eBay on the box or label. Get a PO box online while maintaining a real street address. Learn how to handle a payment dispute as an eBay seller. Delivered to the agent for the final delivery : r/usps_complaints I HIGHLY recommend the services at US Global Mail. The first thing to do if you see that your package has been delivered to an agent, is to check with the people who may have received it. This allows them to get the package to a person that can finalize the delivery for them, allows them to focus on other packages that they have to deliver, and also guarantees that youre going to be able to get your package in a reasonable amount of time, too. The only thing ebay will clear up is to close the case in my favor. About USPS Delivery Agent '&charset='+document.charset : (document.characterSet ? Options. Wonder if the box had something on it I missed? Hopefully ebay will give them acourtesy refund. eBay Exporter of the Year was a great success! Additionally, I will share some tips to avoid having your package delivered to an agent in the future, if you wish to prevent this from happening again. I just want to avoid this in future. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. You'll need to provide tracking within 3 business days of the request being opened, if you haven't done so already. Consider Signing Up For USPS Informed Delivery. In a screenshot uploaded by a seller, the USPS tracking showed: Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer. That way, you can be sure that youre able to receive your package safely, and prevent this from happening again in the future if you wish to do so. I have been using the service for 10 years now. you aren't responsible for that. See the instructions below to find out how. The fact is, the USPS carrier will scan the package with a GPS tracker at the location where it was handed over to the agent. Before requesting a refund, you should gather the following documents: Dont forget to prepare all of the above-mentioned documents since USPS can refuse to issue you a refund if you dont provide them. If your item arrives, you can close your request. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. Plus I am shipping from usa to usa. The package was addressed to a street in melbourne ky. What does this mean? Package delivered to agent for final delivery; what does this mean for your package? document.write ("&loc=" + escape(window.location)); USPS Tendered To Returns Agent (Meaning + FAQ), USPS: No Secure Location Available (Meaning, Next Steps + FAQ), USPS Forward Expired (Meaning, Next Steps + FAQ), USPS No Authorized Recipient Available (Meaning, Next Steps + FAQ), USPS: Delivery Attempted, No Notice Left (Full Meaning, Details + FAQ), Another employee (when delivering to a business.). Learn how to cancel an order and how it can affect your performance on eBay. Just dont be surprised if this is the last message you see your tracking ever update with! Yes, you read that right. If the authorized agent was your spouse or a member of your family living at your home the chances are pretty good youre not going to have to do a whole lot of hunting to find your package. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasnt arrived, Changing your shipping address after a purchase, International purchases and shipping for buyers. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. document.write (document.charset ? If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. I can't even raise a case to refund it. eBay to Unstick Delivery Status when Delivered to an Agent I do not understand what this delivery status means, who this agent is, and why the parcel has not been delivered to the addressee for a week already. Everything you need to know about buying from international sellers and the benefits of eBay International Shipping and theGlobal Shipping Program. document.write ("&loc=" + escape(window.location)); I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. Your position is unchanged in strength. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Contact us, No contract. Is Getting a Refund for a USPS Late Delivery Possible? Youll know who to ask, theyll be able to tell you where the package is, and youll be good to go! For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. The overwhelming majority of packages handled by the USPS, by FedEx, by UPS, and by other shipping partners are going to be handled by their own employees right up until the moment of delivery not handed over to agents to go the last mile. This results in the final delivery being made by an agent after USPS has delivered the package. In some cases, I will list the item as delivered to agent, where I am the agent signing on behalf of the customer. Delivered to Agent for Final Delivery - What Is It? - Etsy It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. How To File a USPS Delivery Complaint in a Few Clicks. Delivered to Agent for Final Delivery ANNISTON, AL 36207 _____ Dion D. Rode US NAVY/US ARMY(RET) NRA LIFE MEMBER. You pay them to receive (and ship to you) your packages, they received it (that's what the tracking shows) and failed to ship it to you. So this worked out thanks for all the suggestions. USPS website. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. In the event that the package was misdelivered, they can also arrange to have it picked back up and redelivered to the correct address. My entire library of courses, templates, cheat sheets and swipe files. 12-17-2014 06:26 AM. At the end of the day, though, anyone that is authorized to receive packages on your behalf are considered your agent. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date. Delivered to Agent for Final DeliveryUSPS Service Explained. Car & Truck Safety & Security Accessories, Appeal eBay's decision about a return or missing item for buyers, If your order arrives after you've reported it, Keep the item and arrange to reimburse the seller. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. For more details, visit the US Global Mail website today! Took all of a minute. USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); So, this will be the post office youll want to reach out to! [CDATA[ However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost. If the seller hasn't responded, or hasn't provided a resolution after 3 business days, you can ask us to step in. there no fees into the US if the purchase is under $800.00. If eBay closes in the buyers favor, eBay will issue them a full refund and then seek reimbursement from you. Try it free. After several days, the package did not arrive, and nobody that you talked to was able to locate it. At the same time, with more and more packages being sent on a regular basis (millions of packages moving through the USPS infrastructure alone on a daily basis) its not a stretch to imagine that you might get this update from your tracking information sooner rather than later. You have up to 21 business days from when you opened the original request. The only exception to this is packages that are delivered to certain business addresses. document.write ("?zoneid=2"); "I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?". So keep an eye out for messages from your buyers and respond promptly. He started his first blog at the age of 11, and has since gone on to start several successful businesses. Will call usps in the morning. "That is it used to until about 2-1/2 months ago. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); Find out what to do if you need to change the address your item is being shipped to. The buyer has not received the parcel and requires a refund. Delivered to Agent for Final Delivery - What Is It? Guess I will wait untill tomorow to call ebay and get this closed. So, its possible the package may actually arrive straight to your door from USPS the following business day. Press J to jump to the feed. But in the fall, eBay stopped considering a package "delivered" when the USPS handed it over to an agent, leaving sellers with what might be called a "stuck" delivery status instead. Find It In Seconds! Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. I'm pretty sure you must have used it as that is what is showing up. Rated 4.7 / 5 based on 1,047 reviews. That status (according to a Google search, could mean just that). Delivered To Agent For Final Delivery - What Does It Mean? Now you just have to wait for the, 'package not accepted, ' notification which usually means that your buyer just found out that the taxes are 3x what they paid and would have not been collected if you had sent it regular mail, and justdidn't respond to any of thepick up notices. Use our app to do any of the following and more: We have helped over 300,000 people with their problems. '&charset='+document.characterSet : '')); What is Overnight Shipping USPS and how much does it cost? Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! Most commonly, this is a mailroom, front desk clerk, or parcel locker. Some examples of agents may include parcel locker services, concierge, and front desk. respond to the case with the tracking number, it should close in your favor. If the order has a total cost (total of item(s), shipping and tax) of . Therefore, you should refer to the list mentioned earlier as a good place to start. ", he Lord it showed up here today. Small packages go through customs at NY, none of my buyers have ever been asked to pay customs duties. When Will Packages Delivered To An Agent Actually Arrive? I suspect, this is exactly what happened. The buyer has not received the parcel and requires a refund. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. var m3_r = Math.floor(Math.random()*99999999999); In some cases, a seller may have to cancel an order for example, if a buyer has sent a cancellation request or hasn't paid for an item in time. In this case, an agent is an authorized person that is trusted to handle your package. //]]>-->,