All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I really like this answer! Very nice answer. Good answer! If you have a criminal record, you must disclose this. If I promise any follow-up to my students, I do so in a timely manner. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. "I am usually the 'ideas person' in team projects. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). This is a very good example of your problem resolution skills. We will re-assess in December, but it seems to be working very well. I used the facts and not emotions to explain the reason for his delay. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. Dates shown above are approximate. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. It seems you would be a wonderful teammate to have around. In my current position, I am not the most persuasive person on our team, but I am highly creative. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I manage this by focusing my energy on productive activities that are good for my work. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Consider sharing how patients react to the way you communicate. ", "I know this will come off as cliche, but it's truthful. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Every day I learn something, and that's because I choose to get better. This sounds like a very collaborative workplace. Read our Terms of Use for more information. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I continue to work on this on a daily basis. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. In the future, I will like to be a PA and help more people.". I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I am a very hard worker who is eager to become a team member with Kaiser.". What is the hiring process for remote jobs at Kaiser Permanente? You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. We had in services to help us prepare. Perhaps you have a keen eye for detail. If you can add in a little bit more about your education, that would round out your answer nicely. I strive for perfection too often, which causes unnecessary stress for myself. These are all excellent skills to have, and you sound very talented! Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Click the card to flip . "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Our interview questions and answers do not represent any organization, school, or company on our site. I make sure to practice empathy. Also, avoid telling the interviewer that you get along with everyone all the time. I also keep myself open to my colleagues so that they can know and understand me better as well. 57 questions about Interviews at Kaiser Permanente. I cope with these emotions by telling myself that it's not my story, it's the patient's story. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Behavioral 2. The staff wanted to start double-booking patient time slots. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Excellent! In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I make sure the on hands are right for the computer to order what's on auto order. Any hiring authority should feel comfortable putting you in front of their valued customer base. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. "I find that with the right company, it's pretty simple to balance life and work. I also help the pharmacist with anything they needed from translating to ringing up customers. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. ", "Delivering bad news to a patient is very difficult. As well, I am an active participant in my local rotary club. ", "Once I was filling a prescription for 90 days 90 tablets. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. Also, I am organized, bilingual, and I have pharmaceutical knowledge. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Very good answer! People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I love my job. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. ", "No problem. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. I have a kind and outgoing personality. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Balancing empathy with honesty is key when communicating bad news. By seeing and understanding the history, I can help guide a plan moving forward for the team. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Would it ensure efficient workflows or more timely responses to other departments? "I have worked with diverse groups of people most of my career, including my time in college. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? We are all human with our weaknesses, so don't be afraid to share yours! When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Kaiser Permanente Consultant Interview Questions | Glassdoor If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. One is ABC, and the other is XYZ. I love working as part of a team and my colleagues take well to my personality. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. "I dislike working in a negative, low morale environment that is plagued with office politics. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. INTERVIEW KAISER Flashcards | Quizlet 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. One for the clinic, one for me, and one for the patient. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. What questions did they ask during your interview at Kaiser Permanente Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Behavioral 3. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". This shows the interviewer that you've done your research and aren't answering vaguely. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. 1 / 41. Therefore, any date prior to 2019 might not be accurate. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I love working with like-minded people who set challenging goals for themselves. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. The patient was angry and threatened to leave AMA. I can see how it would be stressful when you care for your patients' success so much! List several ways that you receive your industry knowledge and stay on top of trends. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Learn more here. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Custom Care & Coverage Just For You | Kaiser Permanente Some patients need a lot of attention; some want less, and some need boundaries. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. This accuracy ensures that patient care transitions from one caregiver to the next. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Nice work! I had to submit my previous procedural logs and take a test. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. I listen, mirror, validate, and empathize. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I am eager to get a great start on my career. "I am a highly detailed person, and I thrive on having a high level of organization in my day. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. If they want help, Ill help any way I can. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. I even talk about what they are going through. When have you had to adapt to change in the workplace? Discuss the ways that you would build strong and healthy relationships if hired. As the manager, I knew I could not let this behavior continue. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. The application opens in early May. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I also receive emails from different pharmacy pages with interesting articles.". "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. They want to know that your passions align well with what Kaiser Permanente is offering. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Interview Questions Give an example of an improvement project you led I've cleaned up your answer slightly to more successfully deliver your message. I take the time to listen and reflect back to ensure that I am providing the best care possible. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. I also dislike when the morale of the lab is low. Nice! By initiating an open conversation with this person, we were able to uncover his need. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. I have been responsible for maintaining supplies on the general surgery ward for five years. Perhaps you use a particular app or software. Dental benefits. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Are there any specific action steps you would need to take to reach your goal of becoming a PA? You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Kaiser Permanente is 100% focused on the service that they provide to their patients. Talk about your qualifications and skills that will help you to do this job well. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Have a question or concern? If you want to ace your upcoming interview, practice with our topical-based interview question sets. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. I've had a lot of success by focusing on building a reputation for consistency and follow-up. Text Message Reminder Program At the end of the day, many role titles are fluid. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. In the end, we awarded those with perfect attendance a $600 bonus. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Know peds RSV scenerio : it's big now on the news . With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I understand that it's part of the job. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Your version of customer service sounds warm, welcoming, and caring. Is this something junior staff can be involved in? When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", "I'm a bit of a nerd. By consistently rejuvenating in this way, I can give even more energy when I am at work. Questions and Answers about Kaiser Permanente - Job Search | Indeed As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. I consider myself to be a strong relationship builder and take pride in my people skills.