See the table below for guidance on issuing a partial refund. See Partial refund guidelines. From my experience it does deter some buyers from initiating a return request. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Once you've accepted a return, the buyer should send the item back to you as soon as possible. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. If we're asked to step in to help, we may ask the buyer to return the item to you. var m3_u = (location.protocol=='https:'? Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Enter the amount you wish to offer the buyer. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. Its out of their hands at this point as the buyer filed the PayPal claim. I recently sold a dji osmo mobile on eBay, I specified no returns. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. - edited Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Ebay closes in buyers favor and tells me buyer completed the return within guidelines. The seller is required to respond and honor their returns policy. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. Go to your preferred carrier's website and purchase a label. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. See our Partial refund guidelines for more details. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. You need to call ebay. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. [CDATA[ If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Choose the item above to start resolving a return. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Give a full refund The buyer will receive a full refund. How to accept a return when the buyer changed their mind about a purchase. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. How to return an item on eBay if the seller is refusing to accept the document.write ("&loc=" + escape(window.location)); The item in question is an electronic stabilizer with moving parts and motors. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. To maintain that trust, we expect all members to treat each other with respect. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Returns related questions? If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. ("free returns" or "buyer pays"). If an item is being returned, the seller is responsible for return shipping. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. document.write (document.charset ? Start a return. For more information about buying and selling internationally, please see our policies on International selling and International trading. I recently asked eBay this exact same question. The return is treated as if the item didn't match the listing. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. In the wrong place? If an item is returned used or damaged, it may be appropriate to give a partial refund. Return an item for a refund | eBay A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Keep in mind that some returns can remain open for up to 35 business days. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Buyer's expect returns. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Currency exchange rate applied to refunds. Tip Answer (1 of 3): Sellers are not required to accept returns. The seller may exclude original shipping costs from the refund. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Give your rule a name and then select Save and turn on. You can choose to add a message to the buyer. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. 01:39 PM. If you offered free shipping, you'll need to refund the buyer the full amount of the item. Choose the item above to start resolving a return. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Tip Some have lost thousands. This is a good option for low-value items. This is a good option for low-value items. Returns not accepted is outdated online. Returns not accepted is outdated online. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Slow but it beats the stress and aggravations. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . A Not as Described case does not require you to return the item at your expense. This dragged out the process, caused unnecessary stress and confusion. New comments cannot be posted and votes cannot be cast. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Select the percent you want to deduct from the refund amount. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. You accept returns in your policy and the buyer changed their mind about a purchase. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Select the applicable selling categories. When a seller opts to 'not accept returns' it can be a benefit to buyers. However, sellers cannot refuse REFUNDS. Preventing returns is about more than protecting the seller rating and feedback score. You have 3 business days to respond to the request and resolve the buyer's issue. You don't accept returns in your policy, and the buyer changed their mind about a purchase. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. For most purchases, buyers are refunded to their original payment method. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. They say, Buyer beware but what about the sellers? Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You have 8 calendar days to review the return reques t and take action. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If we're asked to step in to help, we may ask the buyer to return the item to you. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). This is the first time I have ever experienced an issue such as this. So they can make it sound as the 23 days was trying to help you. What happens if an eBay seller doesn't accept a return? - Quora As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. How to issue a partial refund after the item is returned. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. If the buyer is responsible, choose your return address from the dropdown menu. eBay Money Back Guarantee covers most transactions on eBay. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Both buyers and sellers must meet all applicable return requirements. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Returns cannot be closed at the request of a seller. 04-18-2022 If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. This is all true, but only for items that are REALLY Not As Described. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. This is something that all eBay seller should know. eBay and PayPal will not even look at video evidence. I originally shipped the item via FedEx because it's cheaper for heavier items. Classic Ebay sneak move. See Partial refund guidelines. See our page on, Would you like us to help with an open return request? You can either: - accept the return and provide the buyer with a return label. Read theSeller protections policyto find out how to qualify to issue partial refunds. If the buyer does not ship the return by the specified date, eBay may close the return request. Something went wrong. How to give a partial refund after the item is returned. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Both buyers and sellers must meet all applicable return requirements. This is a good option for low-value items. You probably won't win, but if you don't call, the chance of you winning is ZERO. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. Who is looking out for us ? 04-18-2022 If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. I report him immediately and call CSR. The seller claims the item is not compatible with his mobile device. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Buyer's expect returns. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. @missjen316 wrote: Fit issues are not covered by the MBGs. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. //]]>-->,