To check how much battery life is left, open the case lid and the case LEDs will turn on. No, some button actions such as play/pause, answer/hang up call, and Share Audio cannot be modified.
No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control.
Stay-Aware Mode makes it easier to hear whats going on around you without having to remove an earbud, so you can enjoy your music in stereo and stay in touch with your surroundings.
Please try again. Movie Mode boosts dialog and detail in your audio, creating an enhanced immersive experience. Great for group shots and selfies without having to set your phone and race against the timer.
How easy is it to customize my earbud controls? However, when the user disconnects, and then reconnectsthe earphones again (e.g., places them in the charge case and removes them later), the app willautomatically launch when the earphones reconnect, and voice controls will work as expected. If you do not see only your products name in your devices Bluetooth pairing list, please complete a clear paired device reset. The earbuds are great, but I feel like I paid extra for a feature that doesn't work.
Select PUSH ACTIVE and accept the Pair or OK prompt that appears on your screen. To make sure you never lose your earbuds, weve built Tile technology into PUSH ACTIVE.
ADD NEW FEATURES AND UPGRADES AS THEY BECOME AVAILABLE THROUGH THE SKDY APP.
It is very important to always be sure your earbuds are updated to the latest firmware release to ensure the best performance and user experience, so please dont forget to take this time to improve your product with the most up-to-date upgrades and features.
If this step fails, or you are having pairing issues, please proceed to Step Two and reset your earbuds to get them.
No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings. In addition, when there is an incoming phone call, there is no need to use the Hey Skullcandy wake words, you can simply say, Accept or Reject.
Developers can show information here about how their app collects and uses your data.
Out of the box, PUSH ACTIVEs default media controls are ready to keep you connected and in control of your Bluetooth enabled device. You now have the ability to enable hands-free voice control, customize your control settings, access user guides, and update new features when they become available.
Add a New Device > Available Devices includes them, but "not connected". Voice control success in winds higher than 8MPH will depend on wind direction and other factors, likewhich earphone is being used as the microphone for voice control. On your device open your Bluetooth setting and turn Bluetooth ON.
(Please also note, If youre in a crowded space, be sure the APP isnt attempting to link to another Skullcandy product nearby.). To pair to your device for the first time, remove the stickers covering the charging points on both earbuds, place them into the charging case, make sure both LEDs show red, and leave the lid open.
Allowing some ambient noise around you can increase safety or will simply enhance the voices around you without having to remove your ear buds.
They are very subtle and do not disrupt your listening, easy to hear even while playing music, and the button response tone will help you quickly learn your way around the controls on your device.
No, both users will need to restart the Audio Share session if the sync is lost. FOTA (Firmware Over-The-Air) updates will be prompted on the home page of your linked product, and you will simply press the Update button for more detailed information before getting started with your upgrade.
The user will first say Hey Skullcandy, and you will receive an audible tone to indicate Skull-iQ system is listening, and you will quickly follow this up with one of the following commands.
But our engineers arent your typical corporate lab-coat-wearing technicians.
A voice prompt will notify the user that they are now Sharing Audio.
Please make sure both earbuds are charged up with more than 25% battery to complete the upgrades.
2022 Skullcandy.com All Rights Reserved.
To help you get the best sound quality from your content, PUSH ACTIVE features 3 preset EQ modes + 1 CUSTOMIZABLE 5 BAND EQ (Custom EQ Mode): To switch between EQ Modes, head into the Skullcandy APP and select your preferred audio setting. Will my custom button actions/functions be saved even if I power OFF/restart my device?
No, you will need to re-link to the APP and customize your button actions again.
Five quick (5x) blue flashes will indicate a successful sync.
On your mobile devices Bluetooth list, select your Skullcandy products name. When fully charged, there will be up to 10+ hours of play time in the buds and you will get 34+ hours in the charging case, reaching up to 44+ total hours of play time.
When your earbuds are in the charge case, open the lid to Auto Power On your earbuds.
On your device, open the Bluetooth setting back up, turn this ON, and select your previously paired PUSH ACTIVE. The user will be notified with a voice prompt, Voice Control ON when enabled.
Voice Control will generally work in winds up to 8MPH, but you may have to raise your voice.
If you have declined, for example, location permissions you may have to go into the app settings and re-enable. This feature will allow your earbud to become a wireless remote for your phones camera.
Once youve pressed the Start the update button, be sure to maintain a constant WIFI or cellular service, keep your earbuds and device powered on and close together to maintain the Bluetooth connection, and do not exit the SKDY APP (this can update in the background, but the APP must continue running).
You may also disable this feature in the APP at any time if desired. Each LED represents 25% charge capacity, and while charging they will go from pulsing until all four LEDs are solid, which means your case is 100% charged.
Like any technology, it also has some limitations and will work better under some conditionsthan others. When searching for missing earbuds, you can also use the Tile APP to sound a tone from your buds to help you locate them.
Remove them from the case and you will hear the Power On pling Tone, battery life voice prompt, and the connected and Voice Control On Voice prompts if you had previously paired and linked with the Skullcandy APP. You can update Push Active firmware via the Skullcandy App. Unfortunately, the voice control randomly turns off despite the recommendation of closing everything else down and keeping the app in the foreground. Please be patient as it sometimes takes about 5 seconds to begin the Audio Share streaming for the user joining the session.
We are not tracking your location and do not store location data via the Skullcandy App.
There is updated firmware available for Push Active!IMPORTANT: Ensuring that you have the latest firmware on your Push Active earbuds will alleviate the majority of troubleshooting issues. Simply, turn on your devices Bluetooth and look for PUSH ACTIVE in your list of available Bluetooth devices.
Mainly loud surrounding noise or high winds can impede the microphone from being able to always hear your commands.
We are exploring expanding our device coverage.
If the session does disconnect for any reason, can I rejoin the same session?
Copyright 2022Warp Development. There was a problem signing you up for our newsletter.
At this time the SKDY APP will search for available devices and once found, an image of your earbuds will appear. To Share Audio, both users must have SKULLiQ enabled products, be in Stereo Mode (using both earbuds), and be within Bluetooth range.
Yes, once your controls are customized in the SKDY APP they will be saved until you make changes. Check to see if the removable in-ear gels have been twisted or are falling off.
You also have the ability to create your own Custom EQ Mode. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.
To pair to a new device while you are currently Powered On and connected to a device, simply press EITHER earbud button 1x and then press and hold the same button 1 second. Absolutely! Does PUSH ACTIVE have some sort of fast charge? First, make sure the product is on and paired with your phone. The person that wants to share their audio must have their earbuds connected to a device.
Custom button functions during idle or streaming media: Here are the controls that you can assign to the above button actions.
Share audio with a friend in real time, activate your assistant, customize your earbud controls, trigger your phone camera to take the perfect selfie and more.
Location services are required by Android to discover Bluetooth devices. ***.
Once your earbuds have linked with the Skullcandy APP, Hands-Free Voice Control will be enabled each time you power on and pair your device. For best results, use the earbud as the remote in your hand, or leave them in and set the timer in your cameras settings so there are a few seconds delay before snapping the photo, this way youre not caught with your hand on your earbud in every photo.
PAIRING ISSUES? First, youll need to download the Tile APP for this feature to work. Im having trouble linking my earbuds to the SKDY APP, what should I do? If you are initially pairing only one earbud, simply follow the same pairing steps above normally and youre good to go. To use the Skullcandy App, you want to make sure you pair your app compatible Skullcandy product using the same pairing method you would use for streaming audio or taking calls.
Even the noise of a passing car or averageoffice noiseis notusually a problem. Important* In some cases you will see two product names in the available device list, be sure to select the product name thats aligned with the headphone icon as seen below. What is the suggested BT range for the optimal Audio Share experience? 2 hours charging the case to 100% via USB-C cable, 1 hour of your earbuds in the case to reach 100% capacity.
Please make sure you have enabled Bluetooth permissions in the app.
When on a call or listening to my content, will I hear audio in one or both earbuds? Please try again.
Place both earbuds back into the case, and, Press and hold 3s on the right earbud to Share your audio (must be connected), Press and hold 3s on the left earbud to Join audio (can be connected or in a disconnected state).
Once youve downloaded the Tile app follow the on-screen instructions to connect each earbud individually so they are both trackable. We offer that feature on the Indy Fuel, Indy Evo, or Push Ultra. Before you get started troubleshooting, let's make sure you are reading the correct support page.
No, you will revert to the default UI controls and will not have the SKULLiQ features such as hands-free voice control.
Stay-Aware Mode makes it easier to hear whats going on around you without having to remove an earbud, so you can enjoy your music in stereo and stay in touch with your surroundings.
Please try again. Movie Mode boosts dialog and detail in your audio, creating an enhanced immersive experience. Great for group shots and selfies without having to set your phone and race against the timer.
How easy is it to customize my earbud controls? However, when the user disconnects, and then reconnectsthe earphones again (e.g., places them in the charge case and removes them later), the app willautomatically launch when the earphones reconnect, and voice controls will work as expected. If you do not see only your products name in your devices Bluetooth pairing list, please complete a clear paired device reset. The earbuds are great, but I feel like I paid extra for a feature that doesn't work.
Select PUSH ACTIVE and accept the Pair or OK prompt that appears on your screen. To make sure you never lose your earbuds, weve built Tile technology into PUSH ACTIVE.
ADD NEW FEATURES AND UPGRADES AS THEY BECOME AVAILABLE THROUGH THE SKDY APP.
It is very important to always be sure your earbuds are updated to the latest firmware release to ensure the best performance and user experience, so please dont forget to take this time to improve your product with the most up-to-date upgrades and features.
If this step fails, or you are having pairing issues, please proceed to Step Two and reset your earbuds to get them.
No, this feature will work directly with your phones existing camera and will utilize the existing shutter settings. In addition, when there is an incoming phone call, there is no need to use the Hey Skullcandy wake words, you can simply say, Accept or Reject.
Developers can show information here about how their app collects and uses your data.
Out of the box, PUSH ACTIVEs default media controls are ready to keep you connected and in control of your Bluetooth enabled device. You now have the ability to enable hands-free voice control, customize your control settings, access user guides, and update new features when they become available.
Add a New Device > Available Devices includes them, but "not connected". Voice control success in winds higher than 8MPH will depend on wind direction and other factors, likewhich earphone is being used as the microphone for voice control. On your device open your Bluetooth setting and turn Bluetooth ON.
(Please also note, If youre in a crowded space, be sure the APP isnt attempting to link to another Skullcandy product nearby.). To pair to your device for the first time, remove the stickers covering the charging points on both earbuds, place them into the charging case, make sure both LEDs show red, and leave the lid open.
Allowing some ambient noise around you can increase safety or will simply enhance the voices around you without having to remove your ear buds.
They are very subtle and do not disrupt your listening, easy to hear even while playing music, and the button response tone will help you quickly learn your way around the controls on your device.
No, both users will need to restart the Audio Share session if the sync is lost. FOTA (Firmware Over-The-Air) updates will be prompted on the home page of your linked product, and you will simply press the Update button for more detailed information before getting started with your upgrade.
The user will first say Hey Skullcandy, and you will receive an audible tone to indicate Skull-iQ system is listening, and you will quickly follow this up with one of the following commands.
But our engineers arent your typical corporate lab-coat-wearing technicians.
A voice prompt will notify the user that they are now Sharing Audio.
Please make sure both earbuds are charged up with more than 25% battery to complete the upgrades.
2022 Skullcandy.com All Rights Reserved.
To help you get the best sound quality from your content, PUSH ACTIVE features 3 preset EQ modes + 1 CUSTOMIZABLE 5 BAND EQ (Custom EQ Mode): To switch between EQ Modes, head into the Skullcandy APP and select your preferred audio setting. Will my custom button actions/functions be saved even if I power OFF/restart my device?
No, you will need to re-link to the APP and customize your button actions again.
Five quick (5x) blue flashes will indicate a successful sync.
On your mobile devices Bluetooth list, select your Skullcandy products name. When fully charged, there will be up to 10+ hours of play time in the buds and you will get 34+ hours in the charging case, reaching up to 44+ total hours of play time.
When your earbuds are in the charge case, open the lid to Auto Power On your earbuds.
On your device, open the Bluetooth setting back up, turn this ON, and select your previously paired PUSH ACTIVE. The user will be notified with a voice prompt, Voice Control ON when enabled.
Voice Control will generally work in winds up to 8MPH, but you may have to raise your voice.
If you have declined, for example, location permissions you may have to go into the app settings and re-enable. This feature will allow your earbud to become a wireless remote for your phones camera.
Once youve pressed the Start the update button, be sure to maintain a constant WIFI or cellular service, keep your earbuds and device powered on and close together to maintain the Bluetooth connection, and do not exit the SKDY APP (this can update in the background, but the APP must continue running).
You may also disable this feature in the APP at any time if desired. Each LED represents 25% charge capacity, and while charging they will go from pulsing until all four LEDs are solid, which means your case is 100% charged.
Like any technology, it also has some limitations and will work better under some conditionsthan others. When searching for missing earbuds, you can also use the Tile APP to sound a tone from your buds to help you locate them.
Remove them from the case and you will hear the Power On pling Tone, battery life voice prompt, and the connected and Voice Control On Voice prompts if you had previously paired and linked with the Skullcandy APP. You can update Push Active firmware via the Skullcandy App. Unfortunately, the voice control randomly turns off despite the recommendation of closing everything else down and keeping the app in the foreground. Please be patient as it sometimes takes about 5 seconds to begin the Audio Share streaming for the user joining the session.
We are not tracking your location and do not store location data via the Skullcandy App.
There is updated firmware available for Push Active!IMPORTANT: Ensuring that you have the latest firmware on your Push Active earbuds will alleviate the majority of troubleshooting issues. Simply, turn on your devices Bluetooth and look for PUSH ACTIVE in your list of available Bluetooth devices.
Mainly loud surrounding noise or high winds can impede the microphone from being able to always hear your commands.
We are exploring expanding our device coverage.
If the session does disconnect for any reason, can I rejoin the same session?
Copyright 2022Warp Development. There was a problem signing you up for our newsletter.
At this time the SKDY APP will search for available devices and once found, an image of your earbuds will appear. To Share Audio, both users must have SKULLiQ enabled products, be in Stereo Mode (using both earbuds), and be within Bluetooth range.
Yes, once your controls are customized in the SKDY APP they will be saved until you make changes. Check to see if the removable in-ear gels have been twisted or are falling off.
You also have the ability to create your own Custom EQ Mode. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.
To pair to a new device while you are currently Powered On and connected to a device, simply press EITHER earbud button 1x and then press and hold the same button 1 second. Absolutely! Does PUSH ACTIVE have some sort of fast charge? First, make sure the product is on and paired with your phone. The person that wants to share their audio must have their earbuds connected to a device.
Custom button functions during idle or streaming media: Here are the controls that you can assign to the above button actions.
Share audio with a friend in real time, activate your assistant, customize your earbud controls, trigger your phone camera to take the perfect selfie and more.
Location services are required by Android to discover Bluetooth devices. ***.
Once your earbuds have linked with the Skullcandy APP, Hands-Free Voice Control will be enabled each time you power on and pair your device. For best results, use the earbud as the remote in your hand, or leave them in and set the timer in your cameras settings so there are a few seconds delay before snapping the photo, this way youre not caught with your hand on your earbud in every photo.
PAIRING ISSUES? First, youll need to download the Tile APP for this feature to work. Im having trouble linking my earbuds to the SKDY APP, what should I do? If you are initially pairing only one earbud, simply follow the same pairing steps above normally and youre good to go. To use the Skullcandy App, you want to make sure you pair your app compatible Skullcandy product using the same pairing method you would use for streaming audio or taking calls.
Even the noise of a passing car or averageoffice noiseis notusually a problem. Important* In some cases you will see two product names in the available device list, be sure to select the product name thats aligned with the headphone icon as seen below. What is the suggested BT range for the optimal Audio Share experience? 2 hours charging the case to 100% via USB-C cable, 1 hour of your earbuds in the case to reach 100% capacity.
Please make sure you have enabled Bluetooth permissions in the app.
When on a call or listening to my content, will I hear audio in one or both earbuds? Please try again.
Place both earbuds back into the case, and, Press and hold 3s on the right earbud to Share your audio (must be connected), Press and hold 3s on the left earbud to Join audio (can be connected or in a disconnected state).
Once youve downloaded the Tile app follow the on-screen instructions to connect each earbud individually so they are both trackable. We offer that feature on the Indy Fuel, Indy Evo, or Push Ultra. Before you get started troubleshooting, let's make sure you are reading the correct support page.