Should you need a different voltage, your item can only be shipped from our China warehouse. Currently, the US warehouse only fulfills orders within the US, the Canada warehouse only fulfills orders within Canada, and the Germany warehouse fulfills orders within Europe (only if the items you ordered are available in the 3 warehouses). In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
Please see our Privacy Policy here. If you received a defective item, you can send the item back in the original package without any wear and tear for a free replacement. Subscribe to receive our latest news, discounts, giveaways and other surprises! Tracking number will be emailed to you as soon as it is available. Here is the basic information we gather. If the item is out of stock at a local warehouse, we will fulfill your order from the China warehouse subject to availability. However, you will need to provide photos and videos showing the defect(s) of the product. In another case including customers from the rest of the world, orders are shipped from the China warehouse.If your destination countries are the United States, Canada, and European Countries*, your order will be fulfilled by its closest available warehouse. Questions Or ConcernsQuestions regarding our Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link, or through the following methods:Email: [emailprotected]. We also respect your privacy and we are committed to protecting it. The information we learn from customers helps us personalize and continually improve your shopping experience on ipettiepet.com. How do I change the shipping address or cancel my order?Please contact customer service immediately by emailing support@ipettie.com if you need to change the shipping address or cancel your order. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. It may take 1 to 2 weeks for your return to reach our warehouse.
If you are not 100% satisfied with your purchase, you can return your unused items within 15 days to our warehouse for a full refund. Contact information including email address, Demographic information such as postal code, Other information relevant to customer surveys and/or offers. As water is the driving force of all nature, we pay much attention to the details on pets drinking issues.Our engineering team put massive efforts on researching and developing items to solve drinking problem of our furry friend. Integrity --we stick to moral values that are right and that meet your expectations, Professionalism--with constant diligence and courtesy, Energy--never stop to create the innovative solution, Teamwork--all members of iPettie working together to serve you and your furry friend, Thankfulness--we value every feedback from customers, Improvement-- keep improving, pursuing higher goals. Please contact us for return address before sending it back. Yes.
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. By default, your order will be fulfilled from the closest available warehouse. Yes, you can buy an EU voltage water fountain and ship it to the US, or vice versa. SecurityWe are committed to ensuring that your information is secured. Replacements are treated the same way as that of new orders -- they leave our warehouses within 2 days. We may provide you with special offers, promotions and product information that we think you may find interesting via the email address which you have provided. In the case of a multiple-item order, you may expect a separated parcel. Please contact us at support@ipettie.com if you have any questions. Our customer service team will reach out to confirm the delivery method before dispatch. It comes from the love in your pets eyes. Premium shipping method at an extra cost is available on request. Why did my credit card payment fail?Payment with credit card may fail because of bank authorization and fraud prevention systems. To help them drinking healthily and having a better life is our whole.Our sunshine doesnt come from the skies. Do you ship internationally?Currently only available in the U.S. How can I contact ipettiepet.com for additional assistance?Don't hesitate to email our customer service support@ipettie.com for any questions. Why am I unable to track my order?It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.Please email us if you do not receive your order by the end of the quoted time frame. Subscribe to receive our latest news, discounts, giveaways and other surprises. Subscribe to receive our latest news, discounts, giveaways and other surprises. We currently only support delivery to the United States. Subscribe to receive our latest news, discounts, giveaways and other surprises. We may use the information collected by us to send you email alerts for new products, features, enhancements, special offers, contests, and one-off marketing promotions for marketing purpose. *27 European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. When you no longer wish to receive marketing communications from us, you can, where applicable, change your preferences in your iPettie account, or follow the unsubscribe link in every marketing email you received to opt out of that subscription. Please expect a few more days for the international parcel to arrive. We never save your credit card information in any form. iPettie is not responsible for any custom fees once the items have shipped. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item. We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. What We Do With The Information We Gather? "We turn our love and passion for pets into highly rewarding, loving and fun experiences for you and your furry friend.". *NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*. We are trying different materials and method to create the pet drinking fountain by the innovative solution.Pets make our lives whole. Analyze, operate and improve our Services, and fulfill your requests for products, services, and information, including to send you email and electronic newsletters. It is important to select the correct region in the Shipping area in order to fulfill your orders effectively. Please be advised customers are responsible for all return shipping charges. We have 4 warehouses located in the United States, Germany, Canada, and China. All transactions are processed securely by PayPal or Authorize.net's payment gateway. How do I know it is safe to shop with you?The website is served 100% over HTTPS. Thanks for your interest and understanding. Enjoyment--making you and your pets to have a happy day! If you'd like to keep it, we will offer a 10% discount for keeping it, and we will send the replacement product to you. Please know that we only have domestic voltage available in the domestic warehouse. Subscribe to receive our latest news, discounts, giveaways and other surprises. We will come to you within 24 hours.