Remove the fan from product. Press question mark to learn the rest of the keyboard shortcuts. These fees do not add to the price of purchase but they do help keep this site alive. Rewire your cooking device as it was when you first assembled it. Is it out of calibration? Check all of the wire connections for visual damage. I checked that the cable was plugged into power, checked that the cable was attached to the controller, all looked good, but no power. Tried multiple power outlets, still no power. Click here to read how we test, about our medals, and what they mean. black wire from the controller. I never did that. If you are using an extension cord, make sure it is an outdoor grounding -type 3- wire cord, marked with the suffix It happened on the rib cook, and two hours into the cook, I walked out to see how things were going, and the controller screen was backlit blue, but there was nothing else on the screen and the fans were off. Im certain that this happened because I put the cable on the cable wrap after the first use, but really? The biggest difference I think youll find between this cooker and a Weber kettle is that the kettle allows you to drop meat juices straight on to the coals and this unit does not since the coals arent under the food. Power ON your controller and set your temperature. If youre interested in this grill, youll want to put some strain relief on the power cable connection at the controller. Click here to read our detailedreview. Our Privacy Promise, Terms of Service, Code of Ethics. Dent from the factory- Like we laid out above, the charcoal hopper arrived dented from the factory. I have Weber lighter cubes and Royal Oak tumbleweeds on hand, but theyre too tall to fit where the lighters need to go, so the flatter the better when it comes to getting this pit lit. Grill: Remove the hopper lid switch from the top of the hopper with the 2 screws. Power OFF your cooking device. Smoker: Remove the top door switch with the 2 screws (the box on the outside of the smoker by the top door latch). Confirm the wires are connected properly and correctly. Unplug the electric wire harness kit from the controller (unplug the red and Troubleshooting complete. The PBC has a rabid cult following for good reason. Is it a tank that will last 20 years? Not all griddles are designed to get to the high heat of the Masterbuilt Gravity Series 800, and this is where it shines. Now, I just fill the hopper with what I think ill need for a cook plus 20%, and I dont have a huge backup of charcoal for whats next since I may not know what cooking is coming up. Im not aware of an easy way to empty out the hopper on this grill. Theres a manifold for grilling and a manifold for the griddle, and whichever one isnt in use has a perfect storage spot on the shelf below the unit. I hook with front of griddle toward the back, hook it first then hook the back on the front hook. The packaging on the Masterbuilt Gravity Series 800 was robust. Yes, your controller now works correctly. After a cook, can you close off the hopper so that the charcoal goes out, then re-light it for the next cook? I cant confirm that the flavor profile is the same on this grill as what youd get on a Weber charcoal grill. There are hooks conveniently located under the side shelf to hang the grill grates while the griddle is in use. pressing and releasing the switch will help clean the contact points. Seasoning the grill itself is different than seasoning the griddle attachment, but that process is pretty simple. I have been debating about getting one. Shaking the charcoal grate before lighting- The grate that the charcoal rests on at the bottom of the hopper should be shaken vigorously before you try to light any previously lit charcoal. Theres a handle attached to the griddle that allows you to pick it up and move it around without having to try and grip the cooking surface. This isnt a light and cheap griddle attachment that you might buy on Amazon for an existing gas grill. All the best! Meathead's AmazingRibs.com promises to never sell or distribute any info about you individually without your express permission, and we promise not to, ahem, pepper you with email or make you eat spam. No, your controller still does not work correctly. Connect the switch wires to each other temporarily as pictured. The Z Grills 7002C2E is a part of our testing for the Best Pellet Grill of 2022 that weve recently published. I just pulled the cable back and started winding it around the supports, put the grill away and didnt think another thing of it. Its annoying to constantly have to shut probe wires for thermometers in the door when youre cooking a larger piece of meat. Yes, your fan turns ON. Note: Some of the links in this article may be affiliate links. You assembled it so it must be a Master Built. Upon further inspection, the three cables that come out of the controller are crimped in between the front and back of the controller itself inside of a rubber oval. If any components have failed visual inspection, they should be replaced. Delivery was made in the back of a full size van, and two ladies hefted it out and on to a dolly cart to bring it up the driveway and into the garage. This means that as long as you have the top open, 500F is as hot as your grill or griddle will run. These are products we have tested, won our top awards, and are highly recommend. Theres some surface rust on the diverter components and the griddle, but I totally expect that. replaced. It is normal to see the "V" and "R" code when you plug in your cooking device. This is especially important when using the griddle as youll most likely have the lid open the entire time when using it. The Good-One Open Range is dramatically different from a traditional offset smoker. For the temp. You MUST upload a picture of your receipt, the model number, and the serial number for your registration to be valid. It is absolutely positively without a doubt the best bargain on a smoker in the world. Click here to read our detailed review and to order, Click here to read our detailed review and the raves from people who own them, Click here to read our comprehensive Platinum Medal review, Click here to see our list of Gold Medal Gifts. Each of those methods will have their own flavor profile since some are indirect, some are direct, some have greater airflow, etc. None of my cooks ended up with the hopper engulfed in flames, but we were nagged by smoke coming out of the top and wondered if it was supposed to be there or not. Digital Charcoal Smoker: Repeat the steps for the lower door switch. The main body of the 800 and the gravity chute come pre-attached, so most of the assembly work comes in the form of building the cart, shelves and other paraphernalia. rapidly 10 times. Use caution. We have a pavilion here in the outdoor kitchen, so if it rains we just wheel it under the roof until the storm blows over and keep on cooking, so I cant speak to that. Like I just mentioned in Patricks question, its been holding up pretty well. US/EN If you are smoking put the meat on the middle rack. component. Please use extreme caution. How far into the cook did I wrap? Yes, thats the beauty of this type of cooker! Strain Relief on power cable- I believe that the power cable needs to have some strain relief instead of relying on a solder joint to hold the cable up. I am trying to decide between this unit and a Victory pellet grill and like the greater versatility of this unit. Read ourdisclaimerfor more info. Plug your fan back into the electric wire It looks as though they know there are a lot of things wrong but are sending them out anyway and letting the customers find all the problems for them. The lid snaps shut. No, your controller still does not work correctly. We gave Spark a Platinum Medal for pushing the envelope of product capability while maintaining high standards of design and workmanship. This bypasses all safety precautions. Masterbuilt Customer Service. Thank you for this excellent and helpful review on the Masterbuilt 800. It has been cooking when it started raining, and left in the rain for 20-30 minutes while it rained and kept on going. faulty component. This is not an error. Continue to PHASE 5 to Masterbuilt knows this, and when either door is opened, the fan stops to protect your grill and your cook. It reads 250 deg while the 2 thermometers read 210 deg, anyone help? The sear capability and the smoke performance are both great for me, and I cooked on over 30 different cookers last year alone. This might be because of my vent control from Klotes Mods, though. We forgot to shake the grate a couple of times, and it made getting things to light much, much harder. This site is brought to you by readers like you who support us with their membership in our Pitmaster Club. replaced. Yes, your fan turns ON. Black goo leaking from chimney seal that discolors patio- We had some liquid smoke? There are some screws that need to be put in this grill during assembly that could easily use two people, so consider having someone on hand to assist when youre ready to put yours together. The hopper feed lid has a little smoke coming out of the rear of the lid.Tightening the front of the lid doesn't change anything.Also the control panel temp doesn't match 2 accurate thermometers I have on the center of the lower grill. If you are troubleshooting an issue or any type of error code, Gravity Series 560 Digital Charcoal Grill + Smoker, Gravity Series 800 Digital Charcoal Griddle + Grill + Smoker, Gravity Series 1050 Digital Charcoal Grill + Smoker, 10 Liter XL Electric Fryer, Boiler, Steamer, Masterbuilt Lump Charcoal Bundle - 2 Pack and Fire Starters, Download PDF version of these instructions, My controller resets itself during a cook. Your electric wire harness kit needs to be replaced. Check the controller for visual damage or water penetration. Even if the built in probe was dead nuts, Itd only be right for that side on the bottom rack. I just heat it up, oil it down and give it a good scrub and were back in business. By placing the heat source behind and under the smokebox instead of off to the side, Open Range produces even temperature from left to right, something almost impossible to achieve with a standard barrel shaped offset. While the Gravity Series does have its drawbacks, we find that the pros outweigh the cons and make this a solid option for anyone who likes to smoke and grill. Continue to STEP 21. Contact Masterbuilt Customer Support. The solder joint that holds the power cable attachment to the motherboard had completely come off, separating the cable from the board. Just smoke at 250 and don't worry about it going up or down a little bit. Problem solved. Often, but not always, if you purchase a product after clicking a link on our site we get a finder's fee. The grill does plug into a typical AC outlet, so if youre going to be moving the unit around, keep this in mind as it does tether you a bit to available power. Thickness of the metal- Its almost impossible to meet the build quality that most of us consumers expect in a grill these days. harness kit from the controller as you did in PHASE 1. Note, you will need to unplug the electric wire We store our Masterbuilt Gravity Series 800 outside under the optional cover. I used the Nitro firestarters from Grill Dome for each cook, and they were the perfect size for lighting up the Gravity series. Im highly considering this unit but wasnt sure of the flavor one achieves with a typical Weber charcoal grill compared to this? Is there a way to empty the hopper to go from straight charcoal for just grilling to adding wood chunks, or a different type of wood, when going from grilling to smoking? Are you setting up two zone cooking with a hot side and a cold side? Probe port on cooking chamber- I cant tell you how many grills dont have a probe port on the side of the cooking chamber, but Im sure glad that Masterbuilt added this. The oil cooks into the griddle surface and helps it to season and take on the non-stick coating griddle cooks know and love. Thanks for the info, I will get one from Amazon. Some companies pay a finders fee if a reader clicks a link on AmazingRibs.com and buys a product. The sear that you can get on this griddle is exceptional. Heres a link that takes you to a page on Amazon that has some of our favorite tools and toys: https://tinyurl.com/amazingribs. Our talented team of paid moderators will be with you shortly. Im considering the 800 series but I would want to be able to store it outside in MN all the time and be able to use it in the winter as well as our wet seasons. All times are GMT-6. Spray a small amount of non-corrosive degreaser into the switch. Winner of the National BBQ Associations product of the year award. When Masterbuilt released its first gravity-fed smoker back in 2019, it was the first of its kind intended for the backyard cook. Hi Andy, I cooked on this unit 3 days ago, and the chicken was fantastic. Please use them. I could see how multiple boxes could easily be stacked in the warehouse due to the amount of reinforcement that was present surrounding the unit. GDPR requires that we be willing to delete any info we have about an EU resident if you request it. You can store the grill grates here when youre using the griddle, but we have yet to figure out how to store the griddle here when using the grill grates. As for the temp variation, you could do a biscuit test and see if you have hot spots and where they are. Your ash door switch (grill) or lower door switch (smoker) needs to be Sometimes it overshoots and interprets that as a problem. Thats news to me. Once you register your product you will receive a thank you response. Masterbuilt Customer Support. We tightened the latches down considerably, and the lid was much tighter when closed, but we still had smoke leaking out of the top of the charcoal hopper for each cook that we did. Im not sure why it wouldnt work, but thats out of my expertise there. Here are some helpful troubleshooting links. You hang the griddle vertically instead of horizontally, with the cooking surface facing outwards. The back of the griddle has a bar in the middle with two more bars on the sides. Cooking at 250, we wanted to see how the grill would do with the ribs unwrapped for the duration, and the slab finished at the 4.5 hour mark with the kind of crust that you can only get with charcoal as the source of fuel.There have been other cooks as well, but if you want to see more of those you can always check us out on Instagram.