I am paying top dollar and not getting what is suppose to come in the premium rooms. United States, Customer Service He has been nothing but rude since we checked in and Im disgusted. I stayed at your facility on Northside Drive for the past 5 weeks and initially, I was very thankful to find your facilities which is conveniently located near my job. We can all agree that Intown Suites management is EXTREMELY lenient and forgiving yet occasionally must deal with this one loud-mouthed/self-involved/selfish nobody. Unheard of!!! I spent 25 years in this business, and never heard that excuse. As for specialplans, there is the Stay-Over Rates that allows you to extendfor less than a full week; Stow & Go Rate allows to hold your room and deposit for a small nightly fee; and Monthly PLU$ Rate that offers a discount when you pay for several weeks in advance.
The intown suites extended stay in Pasadena, Texas has the rudest,with no communication skills,PBF ,office manager,I dont see how this company allows this kind of treatment to theyre paying customers,Ive witnessed cold hearted actions to guests.I also have read reviews about her(Martha) rudeness and obviously headquarters are ok with this kind of treatment to customersI just want for her boss to really speak with her about her nasty attitude,if they have spoken to her ,it didnt do any goodI wouldnt stay at that intown suites because of her negative attitude towards the guest..please talk to this rude manager you have working for youI would like a response from someone over her job title. Please respond in a timely manner because everyday means money paying for a room that we are not staying in. And when I asked about fixing this issue, I was told cleaning the rooms is a courtesy. - Abusive staff, filthy, substandard & unsafe rooms, inadequate means of complaining to corporate. She told me not to bother renewing the room next week. I would not advise anyone to stay at these Suites. I recently have to come to San Antonio due to my new job/occupation here. Getting a newer unit was not an option because that would be a higher rate room and why give it to us instead of leaving it We have stayed here few times now wen we lost our home due to city and health dept seized the home thru court order of Warren Township Civil courts. I was told this is corporate policy. If the wind blows to hard or it rains a little it really sucks you should want happy guests. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Im a media professional/independent investigative journalist based in Atlanta.
I went to the other location and stayed another couple of weeks and they informed me that the Clock Tower location put me on a "DNR"which means do not rent.
Complaint via Phone number : 1-800-553-9338, Complaintvia Support Form : intownsuites.com/customer-service, InTown Suites complaint website : intownsuites.com, Also Read: Noom complaints number & email. We tried calling anyone in managment and was unable to reach anyone, except a recording at motel services that said they would get back in touch with me in 3 days. I have been living in intown suites for 2 years with my three kids. Head Office He wa Charles the head maintenance person simply walked into my room without knocking when there was no maintenance issue.
This complaint was posted by a verified customer. The manager is a disrespectful piece of [censored]. The receptionist closed the door, locked it and left. She then informed us that although we had a valid reservation, there was no room available. Im still homeless and need somewhere to stay until September. I been here6 months they never clean my room never I paid up 2 week in advance 610 2nd wee your trying to put me out Feb. 18th to March 18th I am paying top dollar and not getting what is suppose to come in the premium rooms. I traveled 12 hours by car from NY to SC to be told I had no place to stay. Danielle is an employee of intown suites and should be trained on customer service skills and how to relate to customers and people who are asking questions, My son was constantly complaining about guest fighting the police activity that was always there fighting in hall ways and the noise, he was in the process of moving in February my son struggles with mental issues and Danielle should work on being HUMANE with people with disability's, I travel alot and I will NEVER stay at any intown suites and i will Not recommend intown suites to anyone.Thank you my email is [protected]@aol.com please feel free to contact me.
At 3:03 I arrived because I made the reservations and was told that I was the one who had to do the check-in. Headquartered at Atlanta, Georgia, the company offers travellers over25,000apartment-style rooms in more than 190 locations. How would she know anything about me? After standing there for several minutes someone walked by and suggested we call the reservation number which we did, the phone at the desk in front of us rang loudly for 5 minutes still no one came. Management or corporate I need to speak with corporate asap, My name is krzysztof bajorski I am staying at an InTown suites in Villa Park Illinois and I am by myself I have nobody with me I know nobody here there are some people that hang out outside and get belligerently drunk I have been physically threatened with assault both with a fist and the chair that I sit in I dont know what to do because the property manager refuses to acknowledge who the actual problem people are she is protecting belligerently drunk people. Finding an excellent suite in today's place is hard, and this is when Intown Suites comes to your hope and advantage.
. I tried talking to her but she said no, you get out.
Full REFUND of the money we paid for the Premium Suite. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2022 Customer Care Contacts. Full REFUND of the money we paid for the Premium Suite.
Desired outcome: Thank you. I have been here for a long time and every week I have to go to work , then come home on Tuesdays and make the bed, take the garbage out, clean the carpet, get a mop for the floors. The Receptionist did not return until 4:46.
i would like the cancellation charge refunded back to me. My wife was met by the Receptionist at the entrance door. I JUST had a safety inspection the SECOND ONE in SIX MONTHS (although I was told it happens weekly) yet Im IN the room SLEEPING EVERY SINGLE DAY, so I KNOW thats untrue. I need to evacuate due to health concerns. email me or call me asap, I went in a week ago to get a reservation for disability and i called today to confirm my reservation only to be told that the disabled unit I was promised wasnt available and if I wanted to stay then take the third floor or forget it did you solve your problem and if so how they supposed manager was so rude to me and basically couldnt care less, hey i want to do a report on intown suites in hazelwood ,ms i made a reservation and they had my comfirmation number for a room on the 17 of this month and mr. dan and mr.james both told me that they didnt have no room for rent because it wasnt no housekeeper here which it was because she came and knock on the door that morning to see if i need clean sheet and i told her no ma because i still want on a room and i went back down to the office to see if they had a room ready and mr dan said no but right after i leave out of the office to walk back outside to my car thats when i saw he checking in three grown adult and when i ask him well if yall didnt have no clean rooms then how is u checking them into a room on yesterday and he told me that they had a reservation and i told so do i so whats wrong and i just went back down there to check to see if they had a room for me to and mr.james say no again to and i dont see why because its two housekeeper here now and he going to say we still dont have no room and that crazy because im not from here im up here all the way from jackson ms without anywhere to stay i was outside in my car and it to cold for that so something need to be did about it asap or i will be force to take action, Why is it that every time someone is cooking dinner or eating dinner Orkin had to come in and spray the chemicals at that time and 1 hours after they spray the cockroaches come in our room im not happy with chemicals sprayed when we are eating in the evening I dont understand why?? Top 3 ways to contact TV cook Nigella Lawson, Steps to activate SpeedTalk Mobile prepaid SIM online, How to apply birth certificate in Germany? Contact InTown Suites: Find below customer service details of InTown Suites, including phone and email. She offered a lame excuse and apology saying she had been calling people all day and there was nothing she could do. Intown Suites has properties across Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Kentucky, Louisiana, Mississippi, Missouri, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah and Virginia. This is not the first time I have stated this concern because no one has reached out. Currently, InTown Suites offers affordable weekly and monthly rates, depending on market and seasonality. I really wish that I can talk to a human being instead of a goddamn computer every time I call up there no one answers the phone ever 346-399-6503 Houston Texas Im having problems with the manager I need yall to call me as soon as possible.
She put my clients out in the heat with no place to go. We were told at the front desk that they do not have recliner chairs or sleeper sofas in our Premium room. First of all the notices should have been at least a week in advance for extended guests and POSTED & NOTIFICATION should have been available for guests like myself at least 24-48hrs in advance. Im FURIOUS!! I TRIED contacting corporate and get the reservation line with EACH phone number (704)789-2000, (770)799-5000,(404)350-8102 AND (615)366-9455. My wife told her the she was there to chick-in and the Receptionist told her that she was closed for lunch and that she would be back in about 45 minutes. I CANT BELIEVE how HORRIBLE management is ALLOWED to treat GUESTS here and would LOVE to be ALLOWED to speak to corporate. It's was just an ominous feeling.
Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This front desk worker Michel told me its policy for house keeping to enter my room unannounced and when Im not there to clean.
This is unprofessional.
Copyright text 2021 by Corporate Office HQ.
We thought we were paying for a Queen but got a Full Size. Collections Etc complaints number & email, InTown Suites complaints email & Phone number | The Complaint Point. Another whiney, narcissistic, self-entitled POS complaining about their own negligence and complete disregard for those around them.
I was still charged for a cancellation fee, even though I wanted the room and was late to check in due to my late flight arriving in houston. All rights reserved. This is a perfect example of a REALLY bad one! So anyhow we were given a queen bed w/sleeper sofa refurbished and were supposed to have a 2 full beds w/sleeper sofa so I said ok my daughter and I are sharing a bed instead of separate beds and my granddaughter can sleep on the couch. So I want to know if we do this will there be money taken off our bills. Maybe the guests should get together and bring a law suit against this establishment? This will surely increase the credibility of your complaint. I told her that I dont care if they do a safety check, I just wanted to be present for the cleaning & safety check.
Im am currently staying at the Norfolk VA location it is a dump, nothing works and holes in walls toilet seat hanging off holes in bed lining, the staff is mean and very lazy .I feel like I have been robbed with out a gun , just terrible conditions Sham on intowm suite Norfolk VA, this place should be condemned!!! This means that the service that you will be getting is located in between homes and other apartments. This is UNBELIEVABLE.
Fully furnished (The room is not Fully Furnished) A fully-furnished apartment is one which is equipped with all required items of a household. J. ELDRIDGE Room 238.
I was VERY RUDELY and ABRUPTLY awakened by the management POUNDING on my door, I SAID just a minute they POUNDED AGAIN (I was TRYING to Dress) I said AGAIN JUST a minute they POUNDED AGAIN and tried to open the door (I had the safety latch engaged) So they were kept out. Our decision to live at InTown Suites Virginia Beach was the informative (but misleading) website and the information given to us by the nice lady who said she was over all InTown Suites reservations. We left your establishment with some of our belongings since we are paid up for the week, and went to another motel for our safety.
He saw the receipts immediately On 7/30/21 around 12:30pm I Mr Donald M. Richardson stop by the office at 90 oxmoor Rd Birmingham AL 35209 where I have lived and paid rent for (182) days and it was my (6) months now I'm a resident and by the mayor Randall Woodfin office and the State of Alabama tax revenue office told me Mr Donald M. Richardson that I'm should get back ALL of the My name is Juan Antonio Bernabeu and my phone number is [protected]. Then she proceeded to tell me that if I didnt like their policy that I could just simply checkout and everyone would be happy.
Ms Hopson, I stayed at in town suites in San Antonio Tx, for 3 weeks I checked out February 1st , on the move out my husband left my crock pot and the manager Jennifer told me they usually throw things away, being in hospitality for over 5 years know motel hotels are required to keep anything left for any customer for 30 days , She told me they dont do that , I called customer service he told me Im lieing that its my word against theres.. why would I lie about my crock pot being left?.. I was in room 217 for almost 4 weeks but was moved to 219 bc of a leaking problem me and my daughter spent two nights in 219 and I find a bed bug on my pillow plus the room was Filthy when moving and have pictures of room 217 and 219 and the bed bug the office is telling me I have to check out immediately because I cannot transfer me to another room because it will transfer the bugs pretty obvious but why would I transfer it to another location to spread even more around Tennessee not a happy camper I have spent over $1600 with this company with Fair about the leakage in and the filthiness and now Im getting treated like this over bedbugs and have to transfer with no kind of assistance I have pictures of all but it will not allow me to post them, I reserved a room for 2 nights 3/12 h 3/13/19. I reserved a room at the Elk Grove Illinois location for a week 2/1/2022-2/8/2022 when we were arrived at the Intown suites we started off with the room I reserved is not available due to the guest that checked out earlier in the day destroyed the room. My room flooded, bathroom, kitchen, carpet, etc.
Lift top coffee table (We do not have one in our room).
This is where the first problem started. We went and made complaints to HR, Customer Service, and now Corporate and still havent spoken to a person about this issue or fixing it. Housekeepers do not know how to clean the rooms when they actually clean As long as Larry is the manager I will not stay in the INN TOWN SUITES in Garden City/ Savannah, Ga.
We deal with people with special needs and the handicap.
I showed them the delivery information saying it My flight arrived late, and by the time I arrived to Intown Suites, it was 7:30pm, and there wasn't any one to give me a room. Something has to be done about this or Ill just hire a lawyer to figure this out. She then went on to tell us she had just returned from vacation to find the hotel had been over booked 20 times, meaning she had 20 guests checking in on 5/10 that would not have a room.
The Premium Room that we paid $2,382.50 a month for is suppose to have per the website a Recliner chair or sleeper sofa (We have neither in our room). Which left me with an exposed mattress throughout the night. The headquarters of Intown Suites is located in the Paces Ferry road which is around Atlanta and located in the United States and around the eastern place of that town., Also established in early 1988, the founder of Intown Suites is David Vickers, and the critical management of this place lies with Jonathan M Petchik. I moved into RM 128 at the Intown Suites In Jackson, MS around September 27th.
Right away I had a bad feeling about the hotel On Friday August 25 a lady in 312 sink fell off her wall and flooded my room which is 311 and her room 312 I went to the front No matter where you are your rights are important.
My email is listed, at your request I will give my number. While I was staying at intown in Greenville on wade Hampton, the maintenance man's wife made the comment "you need to sit down before you fall down, junkie." 2727 Paces Ferry Rd
She then says that there are several other hotels in the area that we can check for availability. We had no where else to go so we signed the agreement. she should have let him and me his mother remove his property. I would not stay at Inn Town Suites in Savannah.
Don't know why not but I am paying top dollar and not getting what is suppose to come in the premium rooms. Unfortunately, I can not reach anyone after hours except the racist maintenance man who refuses to help me and refuses to change my room so Im stuck sleeping in water up to my ankles.
I did. With over 196 locations in 22 states, InTown Suites is Americas largest wholly owned economy extended stay brand. Managers name is Norma G. I also had to deal with lights that had blown out and no came to replace them. Call the InTown Suites on their complaint number in the first instance on 1-800-553-9338. The room choices include One Bed Room, Two Bed Room, Queen or King Premium Room and One Bedroom Apartment. For more information or queries on payment, refund, cancellation, parking, or others, reach the InTown Suitescustomer service. I have had other issues as well I was told by management a woman named Nikki Caruso who is the property manager here that there were no problems here until I got here which is a farce there have been two overdoses and cops downstairs multiple times shortly after my arrival I need somebody to contact me back. Also Read: Collections Etc complaints number & email. Besides contact details, the page provides a brief overview of the hotelchain and its services. They switched my room and the room I was placed in had bed bugs and I was told that since I complained of bed bugs me and my three kids had two days to vacate. I am having the same problem.
Sincerely I want to talk to someone at corporate about this. I am the mother of Joaquin Johnson who was a resident at intown suites sheridan 2900 west hampden avenue sheridan co [protected]-2360, I called intown suites to speak to danielle who is the receptionist on duty to speak about property that is missing from my sons belongings that she threw out of his room while he was on the property she did not let him remove his own property, missing items are debt card, target card and his social security card, when i called to speak and asked about property that was missing when she threw out my sons property danielle was very rude she started yelling at me and said i better watch how i talk to her i was not raising my voice i simply asked her about throwing out my sons property and the documents that are missing she told me to call on monday which i did she told me there was nothing thrown out but food.that was the end of are conversation, danielle has customer service problems she needs to learn how to inter act with customers she was very rude when questioned about how she threw out my sons property. This review was chosen algorithmically as the most valued customer feedback. As a 9-year tenant here I can say that there are many good folks who stay here and a few really bad ones. However we seen an employee that works maintenance and told her the issue and asked her if she could contact the property manager or give us her contact information, she replied she will talk to them tomorrow. 225-456-7113. SE Ste 2-1200
We patiently waited in the car sweating. The hotel appeared to be very run down and many of the tenant appeared to be on very hard times where they would not complain about rooms not having promised amenities or abuse from staff.
Then Michel proceeded to tell me that she personally guarantee that none of my stuff will be lost or stolen by housekeeping or anyone else who works here. Only one set of towels for two people for a month stay with no fresh one's provided. I showed her in towns policy papers they made me sign (without showing me what Im signing first). Phone: 1-800-769-1670
It is completely unheard of in my experience that a hotel in this day and age wont accept a reservation payment by credit card over the phone. Brat, who is a hotel manager in Marietta Georgia, put my grandbabies and daughter out of the hotel because my granddaughter was jump roping on the outside sidewalk of the hotel. Please contact me immediately at 225-456-7113. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We went to the room and opened the door and this is were the room problems started. If this does not resolve the issue for you, then you should write to the InTown Suites via the online form on their website or by letter and proceed through their complaints handling process. I then finally got TO the door, I was NOT happy and questioned WHAT they wanted. The woman said it was a safety inspection and I asked WHY they were ALL of the SUDDEN doing this and was TOLD this is done WEEKLY, though as I said its been the SECOND TIME in SIX months and the room is RARELY without someone IN it and thats ONLY when staff is OFF duty. The guests shouldnt have to go buy cleaning supplies. We would like to speak with someone with authority that can do the right thing and fix the problems at this establishment. We should also get money back on that as often as it goes out. Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet.
The login page will open in a new tab. InTown Suites is a chain of extended stay hotels in the US, founded in the year 1988.
When I said I was there earlier he said pay or get out.
The fact that I have to be in person at the location to book a nights stay with my card is insane. I have seen him say things to the maintenance guy that isn't fair or right. And you could never get any help from Why do you have dish instead of a regular cable service its the worst..every time your watching something it goes out. I am currently staying at Intown suites. You will receive a link to create a new password via email.
Then have the nerve to raise the rate for sub-standard service. The director of marketing and communication is Collier Daily, and they are the leading service people to talk to in case of any need and urgencies and marketing channels..
Well today the floating general manager was there and he wasn't there earlier so I could pay. I was at the office today Saturday August 28th by 1 p.m. and nobody was there this happens every Saturday.
Hello.
Where it says absolutely nothing about housekeeping policy! You have one woman responsible for the entire building. Waste of time!!!
Sadly, we were placed in a room obviously not cared for, dirty floor, only vacuuming every other week, after asking politely. No one came to amend this issue and I was forced to go to Wal-Mart, purchase a toilet snake and repair the toilet myself. The mere fact that I had a reservation booked almost a month ago meant absolutely nothing. The front desk unable to address my concerns because no manager available. Here is what to do, How to apply a birth certificate in Canada online or by mail, Contact of Holiday Inn (India) customer service, Contact of Holiday Inn (UK) customer service, Contact of Holiday Inn (US) customer service, Contact of The Cheesecake Factory customer service (phone, address), Contact of Lifetime Movies customer service.
Hopefully, We helped you to get some genuine records for InTown Suites Complaint information. We are very disappointed in the way the property management left us hanging in the blistering 97 degree heat to take a 1 hour 46 minute lunch know we were waiting to check-in, not having what was advertised in the room and not living up to your commitment We are committed to providing our guests with the best possible extended-stay experience. I dont understand if the hotel has bed bugs how is that my fault. Mind you, my clients are special needs and handicap people. From sofa to table lamp, from bed to a dresser and even electronic appliances, utensils and glassware in the kitchen a fully-furnished apartment has everything required in your day-to-day life. Which I became justifiably angry and told him the remove himself from my window, jerked curtains shut and locked the window.
All because I showed the paperwork that I signed and they give out that theres no mandatory cleaning or entering the room without me present. Well Sunday December 15 at 2am my wife and I was enjoying the weekend off work, again I look up and he was there again standing at my window. I called the after hours number, and the gentleman was not able to give me my room, so I had to go to another hotel to spend the next 2 nights.
The check-out is at 11am. He got extremely aggressive and irate began screaming and beating on our door. Click here to get notifications about new complaints of InTown Suites. The maintenancan is racist towards white people. I come to Austin to work and mind my business.. I went to pick the package up three days after it was delivered.
There is a Full Size Mattress in the room when the reservation lady told us that there would be a Queen Size Mattress in the room.
The A/C in our car did not work. We have staying here since October 2019 and have had many issues with the Night/Weekend Attendant that we have overlooked and excused, until his actions have become more of a sexual harassment and threatening manner, by watching us from the window.
So instead of adhering to there paperwork she decided to tell me NOT TO CHECK BACK IN! Phone:1-800-553-9338 Intown suites in Hazelwood the mangers a sicko raping those women, I expect a response IMMEDIATELY!! I know there are Covid restrictions but I dont think its right that the guests are told we have to do our own housekeeping and take our garbage out. Today Friday June 11,2021 I was trying to get an extension to stay there for another week or two, but the Manager named Denese told us to get out by 12 noon and no we could not get an extension.