4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. I also demanded a partial refund which took three months. It's been a long time, but had carpet installed by Home Depot 15 years ago at a previous house and was very pleased. The pile of a carpetanother word for the height of the carpet fibersare typically categorized as either low, medium, or high. By using a palette that is pulled from the stone [light taupes, buffs, grays],, the clock and mantle will be the focus on this wall and the other objects will be place holders /fillers. The backing came through the fibers leaving a knot the size of a quarter . Place a piece of heavy cardboard between the tacking strip and the baseboards as you nail them to the subfloor. Two bedrooms and a hallway. So why two stars and not one? . Here is the deal. 2000-2022 Home Depot. They are revolting and I would give them negative stars if I had the option. By this time I know that they are not going to call me. Dumb question, but you are using an impact driver to drill into the concrete vs a regular drill? Waited three more days with no call. They were running their usual "no interest" special deal. By clicking Accept I agree to this, as further described in the Houzz Cookie Policy. The new delivery date is now 5/19. Stretch the carpet taut from the hooked corner to the corner on the opposite end of the same wall using a power stretcher. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. They installed the wrong color and will not fix the problem. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. In order to get a price, I needed to talk to a salesman.. NEVER, EVER, EVER Again. Never again. They said they have been trying to get through and this is a lie. The installers were very professional and super clean. These should have carefully chosen covers in color[s] that are in the stone. We reschedule "inspector". At the local stores, not one could tell me anything about the carpet except what the warranty was. Carpet install day arrives and the installers arrive with the correct carpet for the upstairs but the wrong carpet for the downstairs. Cut the carpet padding so it covers the entire floor with 1/2 inch of extra padding around the perimeter. The carpet was organized in no particular order. Buy your carpet from someone local! It's completely empty and I wouldn't need to rip up carpet or move furniture. They will ask you to steam clean a brand new carpet at your own expense before they will even begin to discuss remediation steps. So finally, we have an appointment to have our carpet installed (4/17). Local store prices may vary from those displayed. The nail either goes in nice and easy, or you need excessive force to even do anything, the latter results more often in chipped slab. Transition Strip Carpet Trim, Silver Hammered 144 in. Since it's a floating floor that butts up to concrete block, the strips are 3/4" from the edge. BUT, the carpeting was lumpy. Never did get made right. I still felt that 211 sq. I had the bit that came with a box of tapcon screws; the "knowledgeable" person in the aisle said that those bits work well with things like cinder blocks, but suck for concrete. You get three days to cancel contract after signing it. 4pm rolled aroundnothing. The number one complaint with Lowes and Home Depot is the installation, not the carpet. By the way, I was not talking to new hires or inexperienced sales people. As in every trade, some are good, some not so good. We have infant to toddler grandkids on this carpet- what if they were to get stuck with a staple? But, depending on the quality of concrete used, sometimes the nails that come with it aren't robust enough to penetrate without bending, at least according to the reviews of the concrete strips they sell at Home Depot - negative reviews as well as positive reviews. The clock is wonderful and you could think about focusing on that by placing low greens on the mantle below it in a horizontal vase that coordinates with the pot on the hearth. The guy lied and said he had been trying to call me. You can also get that great pattern now in a wall-to-wall carpet.. Just dont have an in-house (carpet store) bindingthat is what looks cheap. Now I get to see how it stands up to a two middle-aged, childfree, no pets, non-smoking, household. At Lowes, I was able to see, on an attached label, each carpets twist count, face weight, and density of every carpet. She the person in the complaint dept took her own photos. How to Get Wrinkles Out of Wall-to-Wall Carpet, How to Resecure Carpet After Pulling it Up, This Old House: How to Install Wall-to-Wall Carpeting, How to Lay Carpet Without Harming Hardwood. The challenge with a Lowes or Home Depot install is you can't speak for the entire company of installers. x 36 in. Zinc-Plated Carpet Tacks (2-Piece). I've never used it for that purpose, but it fits the bill. That would not have been the case if I had used a carpet store. They are now blaming the manufacturer for a different color run. I had limited time and the salesman did too. Completely Floored, I see where you are coming from and tend to gravitate to the flooring specialty stores too but they can't get things in for me in time. NO show, NO phone call. It's the upstairs padding that the installers could not take back to the store because they only had room for the bad carpeting. It was very easy to shop there and everything was upfront and easy to figure out. I am extremely disappointed. You must log in or register to reply here. I will give you my experience with Lowes. Report only noted the basement stairs to be replaced. For a more elegant, natural look, explore a higher-pile, yarn-dyed carpet (where the fibers are dyed before being attached to the backing) that will set the mood and provide a touch of low-key sophistication, like many of the options from the Home Decorators Collection. I called the installation department at Lowe's only to find out that my contract had never been sent to the installer so they had no idea that they needed to call us to schedule an install. There were no calls from him. I am on the phone waiting to speak to a customer service rep right now. Tackless strips are remarkably sharp. Because of my rooms dimensions I chose the 15' width. We installed the tile ourselves but when it came time for the carpet install that's where they list me to Home Depot. i wai 7 weeks for the install and they would not install the carpet because i had a few boxes in the floor i had been living out of until i could get new carpet. I need something of some sort of quality but don't want to break the bank. For example, carpet works well for creating cozy warmth for a childs playroombut that isnt the place for a plush, all-white carpet thats just asking for a slice of pizza land on it. Single. Get a good pad, my favorite is Mohawk SmartStep. I've been waiting for 1.5 months for Lowe's to fix my defective carpet. I can switch to a diamond bit, but glue? Anyone know what type of glue to use for bonding carpet tack strips to concrete? Check out the A to Z handbook here. Lastly, and most importantly, I asked them who did their installation. I would advise to closely monitor the install to avoid problems. I figured the extra carpet that Lowe's had quoted would have cost approximately $900.00 more (about enough to pay for the installation in my opinion). And one did not install at all and would only sell me the carpet. I know that they add at least 10% extra to your measurements but it was ridiculous. Don't do it! After that experience, i am buying my carpet from Lowes. They began work at 9am took up old carpet, cleaned up old pad residue, laid new midgrade Odorban padding, installed carpet and was finished, vacuumed, old carpet in van at 11:30. I always thought Lowes was a cut above. The measuring guy came out in two days. I initially started out very happy with this flooring selection, but would definitely not use this same flooring again, for our lifestyle. Having a whole carpet install by Lowe's (in Carlisle, PA) was a huge mistake. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. First of all to shop for carpet you have to understand the qualities that make a good carpet. They came out and measured and we ordered carpet. So, I called and spoke with the main manager, Scott.
End a strip at the edge of a doorway and continue with another strip on the other side of the doorway. Yup, and because I used Home Depot's installers, they of COURSE would not mention if they were installing old, delaminating carpet to begin with. You need to do some research on twist count, density, and face weight among other things such as nylon/polyester etc. So disappointing. Sent them an email and here it is they want our samples before deciding what to do?? Dark Bronze Aluminum Tap Down Stair Nosing Transition Strip, Silver Fluted 36 in. I called the next day and blasted the guy. Go local. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Seam line done wrong with staples coming up through and to top it off there is a spot in the carpet that looks like a glob of hard glue but turns out it is a defective carpet.. We got a sale price on the carpet and installation. In the few times I've had to use glue due to damaged concrete, I've used Chemrex. So I called them. I do not believe their installation is free and I know it can be as little as 59 cents up to a dollar or more a square foot. Overall update to my 6 or 7 previous posts and Comments about our Fossil Old World engineered wood plank floors in this thread (may have to click on "load previous Comments" to see them). With planning, careful measurements and the right specialized tools, DIY carpeting installation is possible. See the difference? That was a month ago. We are a trade only carpet showroom. The installation is everything!! I used Lowes on Moreland Ave Atlanta. However, having nailed the stuff myself, it can be an absolute PITA depending on the concrete. Ok great! ft was way to high and went home and measured myself using 12 ft. widths and did not feel they could save anymore seaming. Carpet strips are easy to install on plywood or wood subfloors and provide a reliable anchoring base for carpet. Unfortunately I have to get this done fast and don't want to wait the extra time without carpet. I have also paid for half of the carpet by now. Local store prices may vary from those displayed. My husband and I took it upon ourselves and went inside to the store . Such a relief. We lined up the "inspector" to come out and basically see what needed to be done. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. And those claws? A week later I called again and was told that someone would pick it up. A week and a half later I was told that it smelled like pet urine and I would have to dispose of it myself. It's just ridiculous. To me the most important thing is the install. Tackless strips usually come in 3-foot sections. The front door closed only if it was locked and the screen door lock (when you are inside) won't unlock unless you fought with it for a few minutes. Has anyone had success with either of them? When I asked all of them if they could provide me data on the carpet I selected such as twist count, density and face weight, not a singe one could provide that without having to call the corporate office or the manufacturer. Finally on 5/9 we're told that our carpet is in the process of being cut and it should be in by 5/12. I had a higher end carpet installed in 2007. I'm talking huge black marks from their shoe bottoms.
that was the first incorrect measurement that had already been sent back. That pad is what will keep your rug free of stains (staining is the result of the pad getting wet, not the rug). The carpet install was not done correctly. Also, Lowe's has joined with a different company to do their installation and you need to check the reviews on their installation. I was told that someone would pick it up. The installer called to schedule measurements. Yep, I knew that. Horrible. I was flabbergasted. Christine told me no but she would call the company to see what was going on and would call me back. Some people think that when they're making an investment in wall-to-wall carpet that it's something that they can't ever change out, says Swanson. What's under your feet (or however you get around) is as important as anything when it comes to home. Installed Nov 2016. Nail down strips (I think) might chip off the concrete instead of holding the strips down. Residential Carpet Tile (16 Tiles/Case), This content is created and maintained by a third party, and imported onto this page to help users provide their email addresses. Kitchen cabinets, remodeling through Lowes or Home Depot. Good Housekeeping participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Using the right thin nail for your DIY project will help bring successful results, #3 x 1.75 oz. Good luck! We could have carpeted another room plus still had runners left over. I WAS NEVER NOTIFIED. They seemed to be able to get through to me for that. Trim away excess padding with a utility knife, making sure the carpet tack strip is clear of any padding. HTH. General contractor Mark Clements of My FixItUp Life recommends calling a professional, a far safer bet than trying to measure, cut, and stretch the carpet on your own. x 1-3/8 in. Houzz Pro: One simple solution for contractors and design pros. You'll be glad you did. The drill bits that come with tapcon screws can tolerate many holes (I drilled a bunch into the same concrete when framing the basement), and go in quite quickly with a hammer drill (albeit loudly). It feels like you are trying too hard to fill the space. Make a utilitarian mudroom snazzier and better organized with these cheap and easy ideas, Make fluffing and folding more enjoyable by borrowing these ideas from beautifully designed laundry rooms, Make overnight guests feel comfy and cozy with small, inexpensive niceties, Make your bedroom a serene dream with easy moves that wont give your bank account nightmares, Borrow these modest design moves to make your workspace more inviting, organized and personal, Bumps and thumps might be driving you crazy, but they also might mean big trouble. I just did carpeting put in I would not recommend Lowe's they're installers customer care is horrible. But if you're making an investment in a really good area rug, you're not going to change that either, and wall-to-wall prevents any awkward layouts within a space or rug slippage.. Yes that might be true but I needed to be there to see and pick out my caret anyway so I preferred to get it all done in one step. Yet, I don't want to skimp on style/quality.
.DONT DO IT!!! If I were to do it over, which I may have to do at some point sooner than I had hoped for, I would've tiled the kitchen (like everyone told me to do originally but I was too stubborn to listen) and used a laminate like Mohawk Revwood everywhere else. I don't feel that way any longer. I hang up. They advertise they can install in 5 days. No wait, and the installer was outstanding. Lay your precut carpet, measured to fit the space, on the floor. Lowe's customer service representatives said installation costs for other carpet brands sold at Lowes range from $4 to $6 per square foot. Wall-to-wall carpet is an ideal option for flooring because it adds warmth and comfort to a real estate investment. I've been waiting since January 18th 2018 for Lowe's to finally finish the install of my carpet, and I would imagine I will be waiting a bit longer. I don't know where you are located, but there are lots of flooring stores out there that do stock carpet. Do not buy carpet from home depot. In one store, there was not only no data, but also no prices. I live in a 2 bedroom apartment, Lowes quoted 1236 sq. They had to have the guys work redone after fighting with lowes about it but my FIL just stepped into lowes for the first time in 7 years because they left such a bad taste in his mouth. Wou Would have taken me literally 15 minutes to clear. All Rights Reserved. All Rights Reserved. I ordered carpet from Home Depot in Naples FL. Ryan assured me he'd call me on Monday and make arrangements. 5/12 comes and goes with no call. Thanks -- The top portion of your fireplace is sloped and the large vertical candleholders bicker with this stone backdrop. It was installed and the installers were OK but they left something under the padding in places that felt like a pebble or something. Keep it simple. I called corporate and Michael promised they would get this done and woud take care of me, and he gave me a case number. I worked with three installers and I only trusted one of them. The salesman was knowledgeable and helpful. And in the case of busier stores there are more than one so it may become luck of the draw. It was the exact opposite at the local stores. Don't ever attempt to do it.
I have been very please with them. Next up: choose the carpet construction that's right for you, which will generally fall into the categories of cut pile or loop pile. That is only 408 square feet of carpet. The box stores are complete trickery. They were able to install the upstairs carpet but the downstairs carpet had to be re-ordered. You wanna talk carpet, the first thing to understand is pile. It's the kind of thing where youll say to yourself, Why am I doing this myself, exactly?" he says, noting that a person tackling the project themselves would have to rent, among other things, a carpet stretcher and install tack strippingthe strips along the edges of a room into which carpet is tackedto ensure the carpet doesnt wrinkle. I use Home Depot on Happy Valley and Lake Pleasant Peoria Az. We were notified when the carpet arrived and told that the installers would be contacting us. b) It's a crapshoot. We called the store and sure enough they dont do that.
2000-2022 Home Depot. So, we moved to PA in February and the house is a mid-century modern with ugly orange shag carpet in the family room. c) It always took forever to get an installer back to fix a problem Having said that, the special-order cabinets that they sell are quality products that you can get for a good price. They showed up at about day 10 with the wrong size carpet so it had to go back, the installer measured the room and reported to the store but the store insisted they had to send yet another person out to measure. Concrete tack strip (already has concrete nails) are typically used. Bye-bye Lowes and hello Home Depot and every other local store I can find. So the order for our new carpet was placed on 4/21 and we were told it should be in by 5/5. Also, a better under pad always helps make a cheap carpet feel better. It was considerably more expensive at non-big box stores so I came back to Lowe's. x 72 in. It comes in 12 and 15 ft widths. Use of this site is subject to certain Terms Of Use. I repeated called and complained. In most cases, that is about 1/4 to 1/3 inch from the wall. 5pmnothing. The other two would sooner mess up a job as look at it. A power stretcher is an expensive investment, so you may want to rent one from a tool supply store. I might also add that I have had 4 large rolls of carpet padding in my dining room since the day of the original install (4/17). After repeated calls, and personal visits to the store manager (painting invoice in hand to prove date).."We only guarantee the carpet, those marks aren't part of our warranty". What are you kidding! Shame on you Home Depot. Called the morning after install to speak with the company and they asked for photos to be emailed. It appeared unfinished around the edges. You really let me down on this one. Huge issue there as the padding was improperly installed- staples everywhere. What were you planning on doing with the holes? I have to set aside my Entire day to wait to hear when THEY decide to show up and do their job. They removed all of my original baseboard shoe molding. We are extremely concerned. I recently had carpet installed and they did not remove my old carpet. 5/5 came and went with no call. but would never buy for the living quarters of my home. I put carpet tack strips in concrete with the "blue colored" tapecon screws available @ home depot/lowes. We reviewed the rooms to have old carpet removed and new carpet and pad installed. So, for instance, if I wanted only to look at polyester, I had to flip over every carpet individually to see if it was polyester. It is simply a play on numbers especially if they are offering a free or 37.00 install etc Because I am a business owner and am also in the business of educating my customers I will tell you simple facts: The box stores do not pay there installers nothing or 37.00 to install the carpet nor would we. I was planning on having hard wood put into 2 other spaces but will call someone else. ASK about their subcontractors. I had carpeting installed by Lowes. My Inlaws had pergo installed from lowes and their installer literally showed up drunk and it took forever. Funny, Ryan was the end decision I went with Home Depot on Sunday and ordered carpet but good thing I did because Ryan never called me back today. All went well until, we were told that although they disassembled our beds and moved them they would not put them back together. Need Help? Never again. x 1-3/8 in. Buy your cabinets there only after vetting the design through someone you trust or by giving them a parts list and not having them design at all. Had HOMDEPOT install my carpet. IT WAS HORRIBLE!!!! I make all my major purchased on American Express because it gives me extra rights and leverage if I am unhappy with a transaction. This fight will continue until a resolve. Yep, I have a hammer drill. Waited three more days with still no call. New carpet is an eye-appealing way to add beauty and functionality to your home design. I can reject non-essential cookies by clicking Manage Preferences. Also a nightmare. 4:30nothing. My husband is in the wholesale carpet business and sells rolls all the time for exactly this reason. Let us change your mind about just how refined the material can lookno shag required. x 2 in. Stretch the carpet, with a minimal amount of force, from the original hooked corner to the perpendicular corner on the opposite wall using the stretcher. Done. I would suggest you pay to have an independent to measure for you and let you know where the seams would be because Lowes has a diagram on their computer of how it is to be laid out, but find out how much you are going to have left over.